Nicereply

JANUARY 14, 2021

Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. By responding quickly and resolving their issues with concern and respect, you can convert a dissatisfied buyer to a brand ambassador. Start by studying your website buyer journey.

Brand ambassadors 75

Brand ambassadors Customer retention Government Upselling 75

SmartKarrot

DECEMBER 19, 2022

Provide clients with training and webinars. Provide client feedback internally. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities. Identify opportunities and potential challenges.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

JustCall

APRIL 22, 2022

If you don’t want customers to go to your competitors, you need to gather feedback throughout the customer journey. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Loyalty is a brand”. Shep Hyken.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. In turn, that will encourage them to stick with your brand.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Product webinars. Email campaigns that are activated during the set-up stage of a free trial.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63