JivoChat

FEBRUARY 22, 2023

Not only do smaller brands realize the importance of using Instagram Stories for business growth, but they also see better results in comparison with bigger accounts. For example, small businesses can use the poll or the question stickers to collect customer feedback. Let’s take a look at Tailwindapp. Link sticker.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

SmartKarrot

DECEMBER 19, 2022

Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Provide clients with training and webinars. Provide client feedback internally. Be the point of call for your existing accounts, managing queries & escalations to achieve resolutions.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

JivoChat

JULY 20, 2021

With a smooth and fully-supported onboarding process, you can build customer confidence, gather (and respond to) customers’ feedback, and meet their needs quickly. Close the Loop on Customer Feedback. You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers.

Customer retention 52

Customer retention Gamification Education Self service 52

SmartKarrot

JANUARY 28, 2022

This will help get better feedback , understand the process differently, and result in a good product with a smoother workflow. New tools for customers can be created Special workshops and webinars for customers Guides for customers to solve their pressing problems Leveraging community of experts to help customers better. Final Words.

Management 10

Management Brand ambassadors SaaS Engineering 10

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Product webinars. Email campaigns that are activated during the set-up stage of a free trial.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

JustCall

APRIL 22, 2022

If you don’t want customers to go to your competitors, you need to gather feedback throughout the customer journey. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Loyalty is a brand”. Shep Hyken.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52