ShepHyken

FEBRUARY 20, 2018

Shep Hyken Interviews Tom Karinshak, Senior VP of Customer Service at Comcast. Are your employees properly equipped? . . ? <span

Feedback 218

Feedback Call Center Customer Experience Customer Service 218

Beyond Philosophy

NOVEMBER 2, 2023

I have bookmarked some aspirational movies there. Guess what I have left over in the freezer at the end of the month? That’s right, noodles. It turns out I always have the same thing, and I’m OK with it. The same goes for my Netflix queue. They have sat there for three or four years. I watch what I usually do instead.

Personalization 222

Personalization Sales 222

Customers That Stick

APRIL 28, 2015

Be Your Customer’s Hero Bookmark (3) : A nice large bookmark to help you keep your place. The Pocket Guide, Bookmark, and HERO tee shirt. HERO Bookmark (10). HERO Bookmark (20). wrinkles added at no extra charge!). 11-20 Books. 15 Ideas for Managing Frontline Employees (PDF). HERO Pocket Guide (20).

Consulting 127

Consulting Consulting Management Customer Service 127

ShepHyken

DECEMBER 12, 2017

Shep Hyken interviews Shannon Bell, digital intelligence expert, discussing the importance of integrating AI into business and how it benefits the customers and the company long-term. <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”></span> (..)

Upselling 202

Upselling Personalization Call Center Sales 202

ShepHyken

JANUARY 2, 2018

&lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;?&lt;/span&gt; The Most Important Business Strategy: Create Trust. Shep Hyken Interviews David Horsager, Author of The Trust Edge.

Enterprise 200

Enterprise Customer Service 200

TeleDirect

DECEMBER 16, 2021

.</strong></p><br /><br /><br /> <p><a href=’[link] src=’[link] style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” data-mce-type=”bookmark” class=”mce_SELRES_start”></span>’ alt=” 540px border=’0′ (..)

Customer Service 62

Customer Service 62

ShepHyken

DECEMBER 19, 2017

How would you like a perfect way to reach your customers and keep their attention?  &lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;&lt;/span&gt; Personalizing the customer experience is a hot topic.

Enterprise 185

Enterprise Personalization Marketing Customer Experience 185

ShepHyken

DECEMBER 26, 2017

&lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;?&lt;/span&gt; Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth.

Personalization 174

Personalization Marketing Customer Service 174

JivoChat

JUNE 27, 2023

Bookmark Bookmark is an AI-powered website builder that allows you to create beautiful websites without coding. The AI will provide you with tailored content and images according to your answers, then you can customize your pages, and have a high-quality website.

Analytics 75

Analytics Advertising Personalization Self service 75

ShepHyken

FEBRUARY 27, 2018

Are your brand and culture clearly defined? . . <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?</span>& Company Fusion Rather Than Company Confusion: The Importance of a Clearly Defined Culture.

Consulting 180

Consulting Consulting Customer Experience Customer Service 180

Voiptime

OCTOBER 6, 2022

Bookmark this link to have unlimited access to the entire call center terminology wherever you are. Just use the Ctr+F, or navigate through the sections to find what you need. This dictionary includes also short, but complete descriptions of all the contact center terminology.

Call Center 40

Call Center Contact Center Management 40

Customer Service Life

JULY 23, 2021

For me, I have bookmarked Leslie O’Flahavan’s article, 20 Ways to Empathize with Stressed Out Customers. In those “Oh Sh*t” moments where you may be caught off guard and at a loss for words, having a resource of empathy statements to connect with customers is critical. A recovery plan.

Customer Service 132

Customer Service Education Feedback Best practices 132

Myra Golden Media

JANUARY 2, 2018

In fact, I had to slip a bookmark in my current read just to write this post for you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. During my holiday vacation, I did little more than reading, and oh, how I loved that! Maybe this short list will inspire someone.

Customer Service 120

Customer Service Customer Experience 120

Fonolo

MARCH 6, 2019

Read on to learn about (and bookmark!) The International Council of Customer Service Organizations is worth bookmarking: It offers members standards, education, and certification that ensure consistency in customer service and experience operations.

CCNG 102

CCNG Customer Service Education Contact Center 102

Creative Virtual

MARCH 27, 2023

We then added a full-page version and a PWA (progressive web app) so that people could bookmark the link to VITA on their devices. With on-the-fly login, AD integration, ticket creation and Livechat handover, VITA ticked the boxes and had very successful conversations.

Management 52

Management Technology Personalization 52

ChurnZero

MAY 3, 2022

The top ten Customer Success blogs to bookmark and start reading. If you have a different learning style—or want to complement your YouTube learning with different formats—try these resources, too. The top LinkedIn Learning courses for Customer Success. The top five Udemy courses for Customer Success. Source: HootSuite.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Balto

OCTOBER 25, 2022

At the end of the day, the Index is an actionable tool: leaders at any contact center should be able to bookmark it for real-time information on what consumers are thinking, feeling, and saying so they can coach their agents accordingly.”.

Coaching 52

Coaching Contact Center Healthcare Best practices 52

Certified Languages International

MARCH 4, 2021

Instead, ask for a spelling when needed, and look up information quickly and effectively by having your online glossaries bookmarked and ready to go. It’s never OK to skip a condition or a medication name. Most importantly, don’t be afraid to use interpreter protocol when you are unfamiliar with a term. This can happen to anyone.

Consulting 98

Consulting Consulting Personalization Healthcare 98

ClientSuccess

JUNE 15, 2022

Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue: Another long-bookmarked favorite for customer success professionals, this book is all about establishing a long-term customer success strategy not only for your customers but for the success of your entire organization. This book has the answers.

SaaS 52

SaaS Education Sales Marketing 52

JivoChat

AUGUST 4, 2022

But, Instagram does enable you to save the posts published in the feed through the bookmark icon. There isn’t a way to save stories from other users without taking screenshots or using a video recorder app, as the idea is for the content to disappear within 24 hours, except if the profile owner saves it in the highlights. .

Personalization 75

Personalization Accountability 75

ChurnZero

JUNE 9, 2023

Visit and bookmark our glossary of SaaS and Customer Success metrics to explore more terms, metrics, and formulas that every CS leader should know. If you want finance to take your budget requests seriously, know your numbers and be ready to back them up. Use a common language to explain your logic.

Finance 98

Finance Metrics Benchmark Chief Customer Officer 98

ClientSuccess

NOVEMBER 2, 2020

From incredibly detailed resources and content to an entirely customer success-focused job board, the CSA should be at the top of every CSMs bookmark list. One of the only professional associations dedicated 100% to customer success, the CSA is a great resource for customer success professionals looking to network and expand their career.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

Amity

DECEMBER 21, 2017

Read it now or bookmark it for later, whatever floats your boat! We know, it's the season - it's easy not to feel ready for the new year when you're still working hard to wrap up the quarter. We've got just what you need. Why not start with some Customer Success videos? Grab a snack, turn off Netflix, and start learning!

Customer advocacy 107

Customer advocacy Best practices Sales Metrics 107

Certified Languages International

OCTOBER 5, 2020

Election Assistance Commission (EAC) ’s Language Access page is an excellent one to bookmark. If you’re looking for federal, state, and local jurisdiction resources for LEP voters, the U.S

Best practices 97

Best practices Education Personalization 97

Amity

AUGUST 30, 2018

Done right, QBRs can be a great vehicle for delivering value and an incredibly powerful checkpoint during your customer’s overall journey to success.

57

57

Interactions

AUGUST 19, 2021

If you’re like me, you have a whole lot of starred emails, saved pdfs, and bookmarked articles that I plan on reading “when I get the chance.” The good news is that summer is the perfect time for catching up on things that you may have run out of time to do during other parts of the year.

Best practices 62

Best practices Wait times Surveys Contact Center 62

ChurnZero

MAY 3, 2022

The top LinkedIn Learning courses for Customer Success The top five Udemy courses for Customer Success The top ten Customer Success blogs to bookmark and start reading *Source: HootSuite The post What are the best Customer Success YouTube channels? Start with our top five. appeared first on ChurnZero.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

ShepHyken

JULY 8, 2016

Bookmark his blog for awesome stories and articles. Mike Schoultz is the founder of Digital Spark Marketing , a digital marketing and customer service agency. With 40 years of business experience and in his third career, he writes about topics that relate to improving the performance of business.

Customer Experience 189

Customer Experience Marketing Personalization Management 189

Certified Languages International

MARCH 24, 2020

We always recommend that interpreters bookmark their most reliable resources to make sure any unknown terminology is accessed in no time. Keep resources within reach. Remote interpreters have the advantage of immediate access to a number of online resources, websites, and dictionaries.

Calibration 70

Calibration Best practices Technology Personalization 70

Interaction Metrics

AUGUST 8, 2023

If you might want to calculate your survey sample size in the future, bookmark this page. And our handy survey sample size calculator lets you know exactly how big your “bite” should be based on the size of your dataset. Usually, you should set the margin of error to 5%.

Surveys 62

Surveys Feedback Metrics Customer Experience 62

Joe Rawlinson

FEBRUARY 15, 2017

Some other ideas include setting up an online forum, where customers can chat with other shoppers, as well as implementing a “wish list” feature that allows your shoppers to bookmark products they would like to purchase during future visits. Provide Outstanding Customer Service.

Interactive Voice Response 74

Interactive Voice Response Cloud contact Contact Center Surveys 74

Fonolo

MAY 10, 2018

Get ready to bookmark. . For trusted, richly informative, and dynamic articles on customer experience tips and trends, we strongly suggest you turn your attention towards these trusted bloggers nay, industry leaders. Jeanne Bliss.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

NICE inContact

DECEMBER 11, 2018

Be familiar with the keywords and tricks for searching, including bookmarks and staying on top of information updates. . The faster you can locate information for your customer, the more efficient (and stress-free) your interactions. Know how to navigate your knowledge base. Keep your word. Be trustworthy by keeping your word.

Contact Center 49

Contact Center Best practices Personalization Customer Service 49

Certified Languages International

APRIL 7, 2020

Find your favorite sites and bookmark them. One advantage to being remote is that you can tap into resources during interpreting sessions that you wouldn’t be able to if you were interpreting in person. Doing this ahead of time will be way less stressful than fumbling to find them during a call.

Education 52

Education Personalization Technology Management 52

aircall

OCTOBER 13, 2022

Staying informed on new developments in automation: We recommend bookmarking the “automation” page of The Harvard Business Review that’s often the first to circulate new developments in smart automation. Go undercover or embed yourself at the heart of the process.

Management 118

Management Sales Consulting Consulting 118

Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. National Talk Like a Pirate Day, invented in 1995 as an inside joke between two friends after a contentious racquetball game, has become an internationally acclaimed parodic sensation. September 19 also happens to be my birthday.)

Feedback 40

Feedback Sales Marketing Customer Experience 40

Customer Interactions

JULY 7, 2015

Don’t forget to bookmark and take notes! We collected a variety of informative articles on CX and contact centers, including many interesting statistics. These insights offer a great reference point as companies work towards revamping their CX strategies for 2014.

Contact Center 28

Contact Center 28