what-is-the-reality-of-the-customer-service-ai-revolution Blog Related Topics 
JustCall
AUGUST 8, 2023
There’s a revolution in the way businesses deal with consumers, and the reason is conversational AI. The AI tools and techniques enable customized and efficient communication at scale, leading to improved customer satisfaction and increased sales. AI-powered virtual assistants can be on call 24/7.
Avaya
SEPTEMBER 19, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. More online activity—improved customer access to digital interaction channels.
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Creative Virtual
OCTOBER 4, 2022
Running a company automating customer service processes, I’m always thinking of new ways we can help organisations to make life easier for their customers. CX Day – the annual international celebration of all things customer experience – is always a good time to reflect on how far things have come (or not!)
Anexa BPO
NOVEMBER 6, 2022
For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.
Avaya
SEPTEMBER 30, 2016
One of the key themes of the show is Artificial Intelligence, something that shouldn’t really be a surprise considering the technology is fast becoming a reality in the enterprise, with chatbots, predictive intelligence and robot PAs. Yes, the AI revolution may potentially result in the loss of some jobs. Don’t believe me?
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier.
bold360 Blog
MARCH 26, 2019
Yoav Barel is an industry leader who’s been at the forefront of customer experience for quite some time. From personal interactions in store, to the app revolution, to now, when conversational interactions occur through chatbots, Yoav has been there for it all. Here’s what he had to say. Subscribe via iTunes , Spotify and more.
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