what-are-the-customer-service-imperatives-for-2019 Blog Related Topics 
ShepHyken
JUNE 28, 2019
That’s what we all fear. Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities.
Upstream Works
SEPTEMBER 1, 2020
Contact center success is heavily dependent on the agents working the frontlines to service customers every single day. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction.
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TeamSupport
MARCH 3, 2021
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn.
CX Accelerator
DECEMBER 10, 2019
Despite the fact that I just got turned away from what, at the time, I perceived to be my dream job, lived through the most hellacious week and had the feeling of sheer overwhelm, I was famous for over-stretching myself and simply couldn’t allow myself to cancel a dinner party. By Becky Roemen. This isn’t sustainable or healthy.
CX Accelerator
DECEMBER 10, 2019
Despite the fact that I just got turned away from what, at the time, I perceived to be my dream job, lived through the most hellacious week and had the feeling of sheer overwhelm, I was famous for over-stretching myself and simply couldn’t allow myself to cancel a dinner party. By Becky Roemen. This isn’t sustainable or healthy.
Toister Performance Solutions
JANUARY 20, 2022
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. More companies are adding a Chief Customer Officer (CCO). What’s the difference between a CCO and a CXO?
OctopusTech
FEBRUARY 12, 2019
But to understand what the future holds for the BPO industry, let me first reflect on the past year. BPO firms , as well as multi-service companies, are focussing on acquiring more digital and automation capabilities. Predictions for 2019. This trend will continue well in 2019 as well. 2018 in a Nutshell. And the result?
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