Remove the-revenue-execution-revolution
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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

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Customer Service Emerges Triumphant as the Single Determinant of Brand Success

Anexa BPO

This type of service is inherently more complicated to execute, as it involves groups of people and teams that operate out of various departments. It is the single most determining factor that supercharges revenues, reputation, and customer loyalty. And the digital revolution will continue to support this trend.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

“People don’t care how much you know until they know how much you care”. Theodore Roosevelt. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them.

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“Empathy in Action”? offers a modern playbook for delivering customer experience (CX)

Natalie Petouhof

They theorized that maximizing share of customer and then return on customer (increasing loyalty and revenue) depended on the efforts to elevate the customers’ trust. My path to a CX career started in 2001 at Peppers & Rogers Group. This climate requires enterprises and customers to push themselves in creative directions.

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The SaaS Industry Needs a Customer Relationship Revolution!

Amity

The revolution will put you in the driver’s seat. – Gil Scott-Heron, The Revolution Will Not Be Televised. Now is the time for the customer relationship revolution. You will not have to worry about a dove in your bedroom, a tiger in your tank, or the giant in your toilet bowl. The park is alive. It’s never finished.

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How to bring empathy to your customer experience strategy

Natalie Petouhof

Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. “You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. A history of efficiency. This is horrible.’

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The Power of Change

Avaya

This is a point in time for our industry that historians will look back on and point to as a revolution. To meet a need of this magnitude takes vision coupled with the experience and expertise to execute the vision, to change the conversation. Change is bound to happen whether you enable it or not, whether you are ready for it or not.