aircall

JUNE 11, 2021

Phone communication lacks visual cues, and without them, your sales reps and support agents only have their words, tone, and inflection to communicate messages to your customers. It can also create frustration and misunderstanding in customers who need support. How Voice Communication Has Evolved. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

Eptica

OCTOBER 9, 2019

This isn’t just about recognition once a year, but providing them with an environment that is stimulating, varied and supportive. Companies need to be sure that they have the right technology in place to support this shift and to give agents the tools they need to work effectively.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

Eptica

SEPTEMBER 18, 2019

telephone) over another. These are just some examples I’ve seen – feel free to leave your own in the comments section at the end of the blog. Recognize and support It is fair to say that the job of customer service agents is hard, with hours that are often antisocial and relatively low pay.

Customer Service 66

Customer Service Brand ambassadors Contact Center Average Handle Time 66

ViiBE Blog

MAY 13, 2021

Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. These centers communicate with customers exclusively by making and receiving telephone calls. Some contact centers integrate co-browsing as a pre-sales support function.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Eptica

JANUARY 20, 2016

As always, leading analysts have provided their own thoughts, and in this blog I’d like to look at trends highlighted by Forrester and Gartner. It believes that by 2018 there will be six billion connected ‘things’ requesting support , and that companies will need to factor these into their customer service processes.

Customer Service 49

Customer Service Self service CRM Analytics 49

AWS Machine Learning

JUNE 15, 2022

Text-to-speech (TTS) in Amazon Polly supports a variety of languages and locales, which enables you to perform TTS conversion according to your preferences. You can achieve this with the help of SSML tags provided by Amazon Polly. Phoneme tags are available and fully supported in both the standard and neural TTS engine.

Engineering 86

Engineering Technology Personalization Management 86

TASKE Technology

JANUARY 9, 2012

If you followed the tips in our December blog, you probably picked up new customers, provided incentives for customers to purchase your products or services, and supported your staff through the busiest time of the year. In December’s blog, we talked about using reporting software to “tag” reasons for calls.

Call Center 40

Call Center Interactive Voice Response Self service Customer retention 40

aircall

APRIL 22, 2022

At a base level, a small business phone system is a set of office telephones that are interconnected and provide features like call handling, call transferring, conference calling, and voicemail inboxes. These may consist of a few office telephones, as well as a PBX phone system that has a certain number of outside lines.

voip 62

voip Interactive Voice Response Call Center Sales 62

aircall

MAY 1, 2022

The main purpose of CCaaS is to route contacts, support your sales team, and keep track of interactions. VoIP phone systems allow you to make phone calls using traditional telephone numbers but operate using the internet. Call tagging. When you tag your calls, you’re making it easier to sort and categorize them.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

Comm100

NOVEMBER 8, 2017

How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? This real-world report can be a reference to forecast your potential chat volume and the number of agents you need to support your chat volume.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

JivoChat

OCTOBER 10, 2021

By seeing the most accessed website pages, the emails with higher open and click-through rates, the most read blog posts, you can set behavior patterns that enable you to continuously improve customer experience. . It is the profile you are going to create with the name, email, telephone, and other information, on the CRM platform.

CRM 52

CRM Sales Journey mapping Marketing 52

JustCall

DECEMBER 24, 2022

Companies that have discovered this secret already retain loyal customers through priority support, personalized promos, exclusive deals, and other such ways to acknowledge their long-standing business. About 88% of customers across the world expect a brand or a business to offer an online self-service support portal.

Best practices 52

Best practices Customer Service Customer centricity Self service 52

Call Experts

FEBRUARY 25, 2021

Check out our blog to learn more tips. You’ll invest valuable time returning calls, following up, and playing phone tag to get up to speed. Offering empathy, support, and resolutions to in-person and on-the-phone clients is essential. Minimizing Unanswered Telephone Calls. The Cost of a Missed Call. Read more here.

Contact Center 52

Contact Center Answering services Advertising Scripts 52

JustCall

SEPTEMBER 7, 2021

SMS with an opening rate of over 80%, is a great medium for sales and support communications. If you have any queries around our SMS automation or Phone System integration, please feel free to ping us on Support Chat (icon is available in bottom right). You may tag contacts that booked meetings in your CRM.

CRM 52

CRM Accountability Sales 52

JustCall

MARCH 9, 2023

Through this blog, let’s understand the types of contact centers that exist to make business functions easy. By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc.,

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Eptica

MAY 24, 2017

In this context, the Magic Quadrant for the CRM Customer Engagement Center provides companies with the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Share this page on: Tweet.

Customer Experience 48

Customer Experience Self service Best practices CRM 48

Eptica

DECEMBER 12, 2017

Then what can brands do to support their customers this Christmas? As Gartner’s Augie Ray points out in a recent blog , it is all about making a difference. Understanding The root of many issues can be simple misunderstandings between brands and consumers.

Customer centricity 52

Customer centricity Best practices Marketing Sales 52

JustCall

MAY 28, 2020

Basically, a virtual call center is one in which sales and support agents operate from different geographical locations. Agents can use the bulk SMS feature now to instantly send all customers – product updates, support messages, or COVID-related offers. They can reach out to more customers in less time. Get numbers in a click.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

Comm100

OCTOBER 11, 2017

You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Should it be customer service?

Customer Service 46

Customer Service Customer Care Morale Marketing 46

aircall

JUNE 21, 2021

If they’re frequently posting on Twitter, then you need to set up a support channel via that platform. For 76% of our survey respondents, this is their preferred method of customer support. Customers still look for this when they interact with companies, and telephone support offers precisely that. Better brand equity.

Sales 71

Sales Customer Experience Surveys Feedback 71