Remove product sms-bot
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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage

Calabrio

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic.

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Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads

Comm100

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage

Calabrio

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic.

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Creating an Action Plan For Your Customer Feedback Strategy

Lumoa

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. Would they prefer a survey via a mobile device or a phone call?

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Conversational AI: New-Age Solution For E-commerce

JustCall

Businesses that integrate Conversational AI into their e-commerce operations, particularly for product selection and customer service, are reaping the rewards of higher customer conversions, increased customer retention, and amplified revenues through up-selling. billion by 2024. billion by 2024.

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5 Tools That Help You Deliver A Great Customer Experience

Nicereply

The CRM solution of vcita can help you run campaigns on different channels, segment your audience, automate email and SMS marketing campaigns, and get dynamically generated reports to better understand how your business is performing at any given time. Nicereply – learn about your customers through surveys. WotNot – no-code AI chatbot.

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Using Outbound Messaging in Field Services (Ft. Terminix)

Quiq

We talk a lot about outbound messaging here on the Quiq blog. But there’s one industry in specific that benefits from outbound SMS messaging that we don’t talk about nearly enough: field services. Continue reading to see how to use outbound SMS to increase efficiency, sales, and customer satisfaction in your field services business.