Totango

AUGUST 21, 2020

Question: How did Totango help with this cloud transformation and how many Totango users do you have? Shelby Czarnota: Through Totango, we are putting the customer at the center, enabling Aaccount collaboration and transparency supporting our Customer First mindset. SC: Totango is very easy to use and is cloud-based.

Upselling 115

Upselling Accountability Metrics SaaS 115

Monet Software

JANUARY 31, 2019

While many seem to agree we are in the midst of a sea change in how customers will choose to engage with companies, there is little agreement on how quickly we’ll reach the point where today’s contact centers will no longer resemble the next iteration. The cloud keeps growing. Why is the cloud the right choice? Merging channels.

Customer Service 48

Customer Service First call resolution Self service Contact Center 48

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

call center software 82

call center software Call Center virtual call center voip 82

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

call center software 48

call center software Call Center virtual call center voip 48

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Here’s how.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Global Response

NOVEMBER 14, 2023

Is your traditional call center still serving your business goals? Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls.

Call Center 62

Call Center Contact Center outsourcing Multichannel 62

Hodusoft

OCTOBER 12, 2022

Hosted PBX vs SIP trunking: 7 Key Differences & What Your Business Should Choose? Hosted PBX vs. SIP Trunking , that’s the question. A lot of factors need to be considered when choosing a PBX, and this blog details the top 7 key differences between the two choices. Hosted PBX vs SIP trunking: 7 distinguishing factors.

voip 52

voip Enterprise Technology Sales 52

Momentum Telecom

OCTOBER 23, 2023

SD-WAN solutions , cloud platforms, and IoT are the three key technologies that are making digital transformation work. This blog discusses SD-WAN, and how SD-WAN deployment improves everything from application performance to internet traffic optimization for each branch office of a multi-location business. Find out in this free guide.

Technology 52

Technology Enterprise Accountability Management 52

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. You could opt for VoIP/cloud phone systems, PBX phone systems, or key systems, and so on. For instance, a cloud phone system is a great choice for remote teams. Call forwarding. International calling. Call recording.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes.

voip 52

voip CRM Enterprise Call Center 52

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. You have probably gone through “aaS” abbreviations while diving into the cloud-based solution framework. Let’s dig deep into CPaaS and CCaaS in this blog.

APIs 52

APIs Contact center software Contact Center Enterprise 52

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. A PBX system serves as the core for managing and routing voice calls within an organization. What is UCaaS?

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

JUNE 21, 2021

Every thriving business needs a multi line phone system to handle increased call volumes. Being able to cater to multiple calls at a time, is an important aspect of business phone continuity. A multi line phone system can serve more than one call at a time and comes with various other important functionalities.

voip 52

voip Interactive Voice Response CRM Call Center 52

8x8

OCTOBER 17, 2018

Take a moment for a quick assessment: Is your phone service in the cloud? Is your meetings/ video conferencing app in the cloud? Is your team messaging app in the cloud? Is your contact center phone service in the cloud? Let’s call him Mike (the most common name of Fortune 500 CIOs). No problem.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73