ClientSuccess

JULY 1, 2019

While a CSM may be ultimately responsible for retaining and growing his or her accounts, most organizations are on a mission to serve the end customer, and therefore every department – from Finance to HR to Marketing to Product Development – should hold responsibility to some degree for customer success. Product: Product time-to-value.

Finance 49

Finance Upselling Metrics SaaS 49

ClientSuccess

DECEMBER 10, 2019

In the modern SaaS landscape, the two paths of Customer Success and Customer Experience (CX) – although closely related – have slowly but surely diverged. While customer success programs tend to focus more and more on the business aspects of customers (onboarding, training, ongoing success, upsells, cross-sells, etc.),

Customer Experience 52

Customer Experience Finance Upselling SaaS 52

ClientSuccess

DECEMBER 10, 2019

In the modern SaaS landscape, the two paths of Customer Success and Customer Experience (CX) – although closely related – have slowly but surely diverged. While customer success programs tend to focus more and more on the business aspects of customers (onboarding, training, ongoing success, upsells, cross-sells, etc.),

Customer Experience 52

Customer Experience Finance Upselling SaaS 52

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. upselling to the most loyal customers) Process changes (e.g. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it’s not a necessity.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Are you retaining logos, MRR, users, champions or admins?

Customer retention 52

Customer retention SaaS Consulting Consulting 52

CSM Practice

JULY 24, 2019

Here are some solutions that you can use to foster a customer-centric mindset across all departments in your SaaS company: 1. Sales – The CSM can identify expansion, cross-sells, upsells or renewal opportunities that customers might be interested in while assisting them to close more deals. Align Strategy with Customer Needs.

Customer centricity 45

Customer centricity Feedback Finance Upselling 45

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. 1-2pm Read the InVision Weekly Digest and catch up on blog - This is a block of time held on my calendar every week.

Management 84

Management Finance Enterprise Accountability 84

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Skills and qualifications you need to have as a key account manager, include: Diploma/Degree in Sales, Finance, Business Administration or a related field. Some of the examples of B2B products include wholesale products, commercial software, SaaS products, and consulting services.

Sales 52

Sales B2C B2B call center software 52

SmartKarrot

DECEMBER 5, 2022

The traditional system provides historic data on your finances. In today’s swiftly growing and changing economics, the traditional method of finance tabs are not enough. Enterprises can use augmented intelligence to monitor their finances and provide warnings and real-time suggestions for effectively utilizing them.

Accountability 19

Accountability Management Finance Analytics 19

SmartKarrot

OCTOBER 15, 2020

Customer acquisition cost is designed to show you the finance deployed behind acquiring a single client. In most of the B2B SaaS companies , the CAC is driven majorly by two elements. Even though customer success has the leverage to bring in significant revenue and boost up the scale, due to upsells and cross-sells , it is excluded.

SaaS 19

SaaS Metrics Transportation Sales 19

SmartKarrot

NOVEMBER 26, 2020

We will see all that in detail in this blog. You need customer-centricity as a priority in your SaaS firm. Understanding the customer without least bothering them is a virtue every SaaS firm wants. But, any strategy towards major events like account expansion (upsells/cross-sells), would need all the considerations to be made.

SaaS 12

SaaS Upselling Finance Metrics 12

SmartKarrot

JULY 30, 2020

Customer Success is the buzzword in the modern SaaS companies. In this blog, we are going to see various customer success team roles along with their titles that companies are employing in this department. Chief Customer Officer (CCO) is one of the emerging customer success titles in modern SaaS companies.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling Journey mapping 10

SmartKarrot

FEBRUARY 9, 2022

However, one can find top executives in sales, marketing, finance, product, or customer support who are ready to carry out the role of a CS professional. With that, they can bring out a change in net retention rates or NRR, expansions, cross-sells, upsells, health scores , customer satisfaction scores , NPS, and so much more.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10

SmartKarrot

OCTOBER 9, 2020

The SaaS space offers the customers with various perks and benefits, that too on a promissory note. It might sound profusely muddling, but this is what the blog is about today. It depends on customer success, churn, upsell, and cross-sel l rates to determine how happy or disappointed the customer it. Source: Unsplash.

SaaS 10

SaaS Metrics Finance Accountability 10