JustCall

OCTOBER 4, 2022

If you think legacy phone systems are still striking a chord with small and mid-size businesses (SMBs), think again. According to research, around 61% of SMBs are switching to VoIP cloud business phone systems. Cloud Business Phone System vs. Traditional Phone System: A Comparison.

voip 52

voip Interactive Voice Response CRM Abandon rate 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. The main goal of a dialer is to increase calling efficiency by eliminating manual tasks such as waiting for a voicemail or deciding whether to leave a message.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. Perhaps the most important point to consider here is whether your phone system will integrate with your CRM.

CRM 62

CRM Wait times Consulting Consulting 62

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

JustCall

APRIL 12, 2023

Effective communication remains a critical factor in the success of a small business. Connecting businesses with clients and customers requires a reliable small business phone system. In this blog, we will walk you through the cost of setting up a business phone system and everything you need to know.

voip 52

voip CRM Telecommunications Enterprise 52

3CLogic

JANUARY 24, 2024

When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? Are your agents spending considerable time answering common requests (password resets, case status updates, etc.), Or is the opposite true? What about the back-end process?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. Should Your Business Look for an 8×8 Alternative? When looking for a cloud-based phone provider , it’s easy to feel lost in a saturated market.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

aircall

FEBRUARY 1, 2023

As your team grows and your needs change, your cloud-based business phone solution should evolve with you. Its pricing module differs from other alternatives by including per-minute call rates depending on the country businesses are calling from. Aircall Free Trial?

Customer Experience 62

Customer Experience Interactive Voice Response Analytics CRM 62

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue.

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. This blog will discuss everything you need about how IVR solutions streamline everyday and emergency business communication worldwide. How Do IVR Systems Work?

Interactive Voice Response 52

Interactive Voice Response Self service Wait times Call Center 52

aircall

NOVEMBER 23, 2022

Business executives have always been concerned with maximizing the productivity and efficiency of their teams and improving the financial performance of the company. A key step in this process is analyzing and optimizing business resources. So what’s the current state of your business phone system?

Consulting 62

Consulting Consulting CRM Wait times 62

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. It gives 5x results by optimizing connections (intelligent routing) and decreasing agent idle time.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15 Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

NobelBiz

MAY 21, 2024

This article explores the definitions, success KPIs, benefits, and considerations for both inbound and outbound call centers, helping you determine the best approach for your business needs. An outbound call center works by proactively contacting potential or existing customers on behalf of a business. What is an Inbound Call Center?

Call Center 52

Call Center Scripts Average Handle Time Contact Center 52

Hodusoft

MAY 10, 2024

Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

aircall

AUGUST 22, 2022

Plecto ’s software consolidates data and analytics from numerous systems and organizes it into simplified, meaningful reports. Plecto’s solution clearly resonates with workers, and the company has grown at lightning speed. As Genesis Garcia, Plecto’s Partner Manager says, “A business phone system should do more than just call.

Call Center 62

Call Center Analytics Interactive Voice Response CRM 62

JustCall

APRIL 23, 2020

JustCall, a Cloud telephony solution, helped them seamlessly connect and stay productive. Read below to know how the training company that made the swift-shift to Cloud Telephony solution in just 24 hours make a 37% jump in quarterly revenues possible. I wish I had got this cloud telephony solution 2 years back!”

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105

aircall

SEPTEMBER 6, 2021

Customers also expect to hear a human voice when they get in touch with a business. This magnifies the need for support teams to have a good voice communication system that’s both effective and scalable. That way, you can weave the power of conversation into your omnichannel support system for a stronger customer experience.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

aircall

MARCH 18, 2022

of salespeople agreed that the phone is still the most effective sales tool at our disposal. Prioritizing your sales process and the customer experience when building your tech stack can be a considerable win-win for your business. The seconds saved on each amounts to a lot of time claimed back for your team. . CRM integration.

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

JustCall

MAY 17, 2022

This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits. VoIP solutions are particularly handy in the present ecosystem where remote working and BYOD models are prevalent. But first, let’s address a common question… Why Switch Over to a VoIP Phone System?

voip 52

voip CRM Wireless Sales 52

Hodusoft

FEBRUARY 16, 2024

According to a report , businesses that prioritize superior customer service can boost their revenues by 4% to 8% above their market. The IP PBX (Internet Protocol Private Branch Exchange) software is a dynamic solution designed to optimize the intricacies of ITSP call management. Adapting to changing call volumes and business growth.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Investing in feature-rich Telemarketing Software is a smart move for businesses aiming at delivering exceptional customer service experience.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

aircall

APRIL 28, 2021

With so much evolution in the marketplace, small businesses need the ability to be flexible and agile. That’s challenging to do when you have limitations because of a legacy landline phone system. To that end, we’ll describe how business phone apps work and review their benefits.

Call Center 62

Call Center Interactive Voice Response Sales Enterprise 62

JustCall

APRIL 5, 2022

Different solution providers offer different VoIP features; some could be very limited while others can have advanced capabilities. In this post, we discuss various VoIP phone features that you should look for in VoIP software. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls?

voip 52

voip CRM Interactive Voice Response Sales 52

aircall

DECEMBER 19, 2022

Vonage is a business phone solution with a clear goal: to build experiences throughout the customer journey, connecting employees with clients and their teams. While it’s a long-established VoIP brand, its broad appeal might not lend it the specialization and feature-driven focus that your business needs. Ease of use.

voip 62

voip Analytics APIs Interactive Voice Response 62

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. . But it doesn’t have to be!

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Integration Challenges MSPs often need to integrate their call center systems with various client environments.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. Customer-facing businesses need to be a little extra careful about their incoming, or inbound calls.

call center software 52

call center software Call Center Customer Service Interactive Voice Response 52

JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

Infinity

JUNE 13, 2022

The right software solution is perfectly placed to enhance your agent training, convert customers faster and ultimately, elevate your revenue. Through defining your business goals clearly and identifying the features that will help you achieve them, selecting the right call centre software can be quick and easy. Sound like a dream?

Average Handle Time 52

Average Handle Time Scripts Analytics Upselling 52

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. That is: if you’re using something, you pay for it; and if not, you don’t.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Infinity

MAY 3, 2022

Contact forms, email, social media and even WhatsApp - you’d be forgiven for thinking that the humble phone call has fallen out of fashion. According to a survey , 75% of customers said human interaction is still important, even as automated solutions improve. Feed customer insights, queries and needs into your wider business strategy.

Analytics 52

Analytics Scripts Upselling CRM 52

aircall

MAY 14, 2021

There’s no time wasted looking up phone numbers or punching them in. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. With a predictive dialer , you don’t give those instructions to your phone by speaking or writing them down.

voip 62

voip Telemarketing Scripts Abandon Call 62

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . Integrated CRM. Multi-channel ticketing system.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

OCTOBER 22, 2020

The auto dialer software usually comes as a part of a cloud-based phone system. . At the same time, it ensures that it only connects to the answered calls. The dialing time and waiting time get erased from the cold calling process. There's additional waiting time in this arrangement.

Real estate 76

Real estate CRM Banking Outbound sales 76

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

Call Experts

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52