3CLogic

APRIL 10, 2024

With 48% of consumers stating they believe the lack of human interaction will negatively affect the service quality, and 54% of customers preferring to solve issues over the phone , offering seamless voice interactions is crucial for any leading contact center organization. This is sometimes easier said than done.

Management 64

Management Call Logging CRM Call flow 64

VirtualPBX

JUNE 21, 2023

In this blog post, we will explore six impactful ways VirtualPBX can significantly lower your business’s operating costs this summer. In this blog post, we will explore six impactful ways VirtualPBX can significantly lower your business’s operating costs this summer.

voip 98

voip Call Logging Telecommunications Morale 98

JustCall

MAY 26, 2022

JustCall is a cloud phone system for sales and support teams. Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. How it works?

CRM 98

CRM APIs Sales Technology 98

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers.

Call Logging 89

Call Logging CRM Sales Marketing 89

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall).

Sales 52

Sales CRM Scripts APIs 52

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. This blog will also show which tools you can use to help your business provide best-in-class customer experience! And guess what?

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

DECEMBER 15, 2020

The phone continues to be customers' preferred channel for contacting businesses. So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. In this blog, we will take a look at some of the top features of call center software.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. So how can you boost productivity by 13%? But Aircall integrations are about more than just your CRM. But first, why should you care?

CRM 62

CRM Wait times Consulting Consulting 62

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Momentum Telecom

MARCH 2, 2024

Between performance problems like poor audio quality or dropped calls and a lack of advanced functionality, legacy on-site phone systems can’t keep up with the needs of modern organizations. Can Your Phone System Scale With Your Business? Does Your Phone System Require Hardware? Do You Want More Than Just a Phone System?

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. With a global market share of nearly 24% in 2021, Salesforce is undoubtedly a leader in the CRM vendor market. That’s exactly what this blog can help you with. Let’s get started.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

APRIL 24, 2023

It is a robust business phone system that includes features such as: Power dialer Smart switch Global connect, etc. If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.

voip 52

voip CRM Enterprise Call Center 52

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. For this reason, some businesses shy away from the support call centers provide, thinking they couldn’t offer that level of engagement — and they would be wrong. Yes, that’s 80%.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. According to Business News Daily , over one-third of businesses use a VoIP phone system today. Discover if a VoIP phone line is right for your business and how our team at TeleDirect uses this technology to enhance customer service.

voip 62

voip Wireless call center solutions Call Center 62

aircall

MAY 3, 2021

A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Salesforce is a leading CRM , and a Salesforce open CTI is a term that refers to technology that enables Salesforce CRM software to interact with telephones.

voip 62

voip Interactive Voice Response CRM Call Center 62

Vonage

JANUARY 20, 2016

If you’ve invested in a CRM system like Salesforce or Desk.com you’ve probably already started to realize the benefits of having all of your customer data stored in one place. Benefits of integrating your CRM and telephone system. So what should you look for when selecting a CTI adapter and call center solution?

CRM 67

CRM Sales Gamification call center software 67

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Think about your current after-call process. Talkdesk makes integrations like this easy.

CRM 40

CRM Contact Center Cloud contact APIs 40

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. What is call management software?

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. .

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Leverage instant-response CS solutions.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

aircall

AUGUST 9, 2022

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. . What is a virtual phone system? How does a virtual phone system work?

voip 62

voip Interactive Voice Response CRM Analytics 62

JustCall

FEBRUARY 17, 2022

Still making every cold call manually? Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Sales Dialer is an outbound phone dialer system that allows you to upload contact details or lead lists via excel or through your CRM and create automated call campaigns to eliminate manual dialing effort.

Sales 104

Sales Abandon rate Real estate voip 104

Hodusoft

FEBRUARY 8, 2023

One area that is often overlooked but can make a significant impact on a business’s performance is the phone system. A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters.

CRM 52

CRM Call Logging Analytics Personalization 52

3CLogic

JANUARY 24, 2024

potentially limiting their ability to answer complex inquiries and increasing call wait times? Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems? Privacy Concerns Enhancing your customer experience with AI requires access to your system of record.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. What You Need to Know About Telzio Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers. Risks are easily mitigated and 2.)

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

aircall

DECEMBER 23, 2022

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. So to help you choose the right business phone solution for your business, we’ve made a list of the top Dialpad alternatives on the market. . The essential phone features.

voip 62

voip Coaching Analytics CRM 62

Hodusoft

FEBRUARY 16, 2022

Also Read our another blog on A Guide to Hybrid Workforce Technology for the Future of Work. Call Bridging. Call bridging allows a call recipient to be automatically connected to another number. Call Recording. Features like call recording enable supervisors to monitor the team’s performance.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

aircall

OCTOBER 11, 2022

When it comes to customer-facing team productivity and performance , only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. How can we call these productivity hacks “proven”? How to Improve Team Productivity and Performance: Balancing Skills With Automation . Why “tougher”?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

VirtualPBX

MAY 28, 2021

Business phone system integrations unite the tools you use everyday to help your team work smarter, not harder. Today’s VirtualPBX 5 blog will show you five integrations we offer that will improve your team’s productivity and enhance your workflow. Keep track of your business activity by sending call analytics to Google’s apps.

CRM 59

CRM Analytics Sales Accountability 59

JustCall

DECEMBER 23, 2022

Want complete control over calling speed? Don’t want agents to waste time between calls to collect customer data? In this blog, we will detail everything you need to know about the power dialer software. According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA).

CRM 52

CRM Sales Coaching Personalization 52

JustCall

FEBRUARY 13, 2023

Looking to install a business phone system and level up your communication infra? Modern phone systems are quicker and easy to install. We’ve included a checklist in this blog (and have covered various details) to help you lay the groundwork for your cloud phone system setup. What is a Small Business Phone System?

voip 98

voip Call flow Wireless Accountability 98

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1.

voip 52

voip CRM Interactive Voice Response Enterprise 52