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Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
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NICE inContact
NOVEMBER 11, 2019
A contact center ! The generational diversity in today’s contact center is incredible. Varying levels of expertise, coupled with different perspectives on organizational and customer problems, is invaluable to the contact center. Register for the Creating a High Performance Across Generations.
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants.
Fonolo
APRIL 16, 2019
If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. Today, we welcome Fonolo Solutions Engineer James Dantow into the writers’ fold.
Avaya
OCTOBER 4, 2016
“We’re very conscious of fees,” says the senior telecom and contact center engineer at the top-20 credit union. Having a customer-centric culture during Customer Service Week (October 3-7) and beyond requires a persistent focus on providing a consistently strong contact center.
Vonage
MARCH 11, 2016
Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. A check engine light forced an unexpected trip to the mechanic. Pressed the number for technical support. How Verizon supported Melanie. Let me tell you why. Actually, allow me to gush.
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