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Empowering Women in Tech: Voices from Cisco’s Global Partner Engineering Team

Cisco - Contact Center

In the spirit of March being Women’s History Month and National Science & Engineering Week, we’re thrilled to amplify the voices of some extraordinary women from Cisco’s Global Partner Engineering tea… Read more on Cisco Blogs

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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.

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The New Normal: How XDR is Tackling Social Engineering in Today’s World

Cisco - Contact Center

In recent years, social engineering attacks have become increasingly prevalent and sophisticated. These attacks use psychological and pressure manipulation to trick individuals into divulging… Read more on Cisco Blogs

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Balancing agility and predictability to achieve major engineering breakthroughs

Cisco - Contact Center

In my last blog , I shared the progress we’re making toward building the Cisco Security Cloud , an open, integrated security platform capable of tackling the rigors of securing highly distributed, m… Read more on Cisco Blogs

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Enabling Network Engineering Skills in an AI World

Cisco - Contact Center

However, AI… Read more on Cisco Blogs Artificial intelligence (AI) has become a common buzzword, especially with the rise of Generative AI (GenAI) tools like ChatGPT, which can create entirely new data and human-like content.

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Cisco Partner Engineers are “Owning It!” at Cisco Live 2023

Cisco - Contact Center

Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs

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The Power of Hyper-Personalization in the Contact Center

Fonolo

Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples.