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Eptica
SEPTEMBER 10, 2020
Whether you are looking at upgrading or implementing a new call recording solution, transformations in the quality management space driven by new technologies or legislation mean that the call recording market is evolving quickly so there are plenty of exciting developments to consider. Share this page on: Tweet.
Beyond Philosophy
JULY 15, 2021
Someone is watching every move we make online, in our conversations near AI, and even from the patterns of our robot vacuums. The more you know, the creepier it is, from a personal perspective. Many of you might know that I am a proponent of using the data you have on customers. The Psychology of Privacy.
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Eptica
NOVEMBER 28, 2018
Date: Wednesday, November 28, 2018 Author: Pascal Gauvrit - CTO Can your customers trust you? The legislation transformed how organizations collect, store, protect and use personal data, both of customers and employees. This is where our AI-based Natural Language Processing (NLP) technology helps with compliance.
Noble Systems
MARCH 18, 2021
Those who can will be the ones to thrive in this ever-changing healthcare landscape. In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. In Part 2 we will review the latest technologies that can help leverage their rich data sources to attract new patients.
Peter Lavers
SEPTEMBER 21, 2017
This blog is based on a Webinar we recently hosted for IBM on this subject. It’s now pretty transparent to customers if you have disconnected, out-of-date or inaccurate data. It’s often NOT YOU!! Immediacy – the IOT means there’s no excuse for not being available to a customer when they need you. It’s easier to look dumb!
Etech GS
MARCH 4, 2020
In this blog, we will discuss a summarized picture of the latest Human Resource trends that are driving efficiency at the organizational level. . There are many simple AI applications available today for the recruitment and hiring process. But, remote management is not a skill you can pick up and follow. Sounds familiar?
Etech GS
MARCH 4, 2020
In this blog, we will discuss a summarized picture of the latest Human Resource trends that are driving efficiency at the organizational level. . There are many simple AI applications available today for the recruitment and hiring process. But, remote management is not a skill you can pick up and follow. Sounds familiar?
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