ShepHyken
JULY 1, 2016
This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Don’t be afraid to implement an idea presented by an employee (if you think it’s viable) and definitely give them credit.
Global Response
OCTOBER 25, 2023
Partner with authentic brand ambassadors. Instead, they want to hear from brand ambassadors and other real customers—like themselves—to assess whether or not they should buy your product.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
bold360 Blog
MAY 26, 2020
The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e.,
Beyond Philosophy
AUGUST 30, 2018
We discussed this predicament in a recent podcast and shared a couple of definitions about customers’ feelings to get us started. I choose one and hope for the best, but I don’t have a definite opinion on either. Moving from Indifference and Ambivalence to Brand Ambassador.
Fonolo
JULY 5, 2023
The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. The same goes for the content that people see about your brand on blogs and social media.
Expivia
JANUARY 19, 2021
ChatBots will definitely play a role in the automation of the call center, taking away agents, and making things less expensive, but I do not believe that is the solution. This virtual brand ambassador could show you how to repair the wheel virtually before you go to do it yourself.
aircall
MARCH 16, 2018
If your company struggles to convey important points between teams, integrating your platforms is a large (possibly definitive) step in the right direction. Account executives can act as brand ambassadors as well as points-of-contact for newly acquired clients. Better use of CRM”.
Expert insights. Personalized for you.
215 
Let's personalize your content