Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being.

Best practices 96

Best practices Management Customer Service 96

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

JustCall

DECEMBER 10, 2020

Customers look for quick resolutions to their queries-be it before buying a product or using a service. Whether it’s about any newly launched services or updates in the existing product, sales and support reps must be strongly equipped with training and tools to better meet the needs of their customers. Grabs sales opportunities.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 6 Dos and Don’ts for Improving Your Customer Onboarding.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 82

B2B SaaS Education Brand ambassadors 82

JivoChat

JANUARY 17, 2021

Not only that, it has the highest customer satisfaction level of any support channel across multiple industries: In this guide, we’ll examine the benefits of live chat and look at how support agents and managers can best use it to improve customer support and conversions. Live chat support boosts productivity. Set expectations.

Best practices 52

Best practices CRM Customer Support Personalization 52

JustCall

MARCH 9, 2023

For instance, according to research, simulation training, which is a part of such a training module: Outperforms role-playing-based training in terms of accuracy and speed of processing customer calls Improves agent performance at higher levels of task complexity Why is Agent Training Important?

Call Center 52

Call Center call center software Construction Best practices 52

JustCall

MARCH 7, 2023

This blog will look at the tips and best practices for contact center management. It includes managing various activities such as employee hiring and onboarding, agent coaching and training, task scheduling, team communication, performance monitoring, etc. What is Contact Center Management?

Contact Center 52

Contact Center Management Interactive Voice Response Average Handle Time 52

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Encouraging more significant product usage.

Customer retention 98

Customer retention Upselling CRM SaaS 98

aircall

APRIL 5, 2021

Teamwork is the best way to increase your call center team’s productivity levels. But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. . Why Team Productivity is Important.

Call Center 59

Call Center Best practices Sales Morale 59

JustCall

APRIL 3, 2023

Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service. Client success is not just about solving the customer’s problems but also providing proactive support to help them get the most value from your product/service. What Is Customer Success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. The steps in this journey include: Awareness : Prospective customers first become aware of your brand, products and value proposition.

Journey mapping 91

Journey mapping Benchmark Best practices Accountability 91

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Productivity and creativity come from the outside…”. Build a diverse team.

Call Center 182

Call Center Management Scripts Coaching 182

Totango

MAY 6, 2021

And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. Use these tips to increase your customer retention rate and maximize your repeat business revenue. Your sales team can focus on truly growing your revenue. What Is Customer Retention?

Customer retention 74

Customer retention Best practices Education Benchmark 74

ProProfs Blog

OCTOBER 30, 2021

In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users. User experience surveys are surveys conducted to gauge the experience of a software product or website user. Similarly, you may conduct these surveys as soon as you onboard a client onto your product. Check out.

Surveys 139

Surveys Best practices Construction Analytics 139

ProProfs Blog

APRIL 15, 2020

We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. As we dug deep, we came across quite exciting stats, and it dawned on us that we could do a blog on it. Table of Contents.

Management 103

Management Best practices Personalization Feedback 103

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. Customer service.

B2B 115

B2B Journey mapping SaaS Engineering 115

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

JustCall

MARCH 28, 2023

Your customer-facing teams are at the heart of your business. Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. In this blog, we will cover the exact steps you can take to set your customer-facing teams for success.

Morale 52

Morale Sales Feedback Construction 52

Global Response

MARCH 20, 2023

In this article, we’ve gathered tried-and-true techniques from our team of experts to help you calculate—and reduce!—your Improve call center agent training and performance One of the most effective ways to reduce AHT is to improve call center agent performance, typically through additional skills-based training.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. This sets the stage for expanded usage of your product.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

aircall

OCTOBER 6, 2021

Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. In a series of experiments, researchers even found that happier workers were 17% more productive. . By improving these, you’ll ultimately boost your company’s profits, too.

Sales 117

Sales Scripts Best practices Feedback 117

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. The steps in this journey include: Awareness : Prospective customers first become aware of your brand, products and value proposition.

Journey mapping 72

Journey mapping Benchmark Best practices Accountability 72

Nicereply

AUGUST 11, 2020

Read on to see some neat functions available in customer experience and tips to use to advocate for their value within your company. An implementation engineer is the point of contact for your new customers looking to make the most out of your product. The more invested in your product customers are, the stickier it is.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. Automate best practices that promote better customer experiences.

SaaS 86

SaaS Upselling Best practices Customer retention 86

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. .” I hold nothing back.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. The steps in this journey include: Awareness : Prospective customers first become aware of your brand, products and value proposition.

Journey mapping 62

Journey mapping Benchmark Best practices Accountability 62

aircall

JANUARY 24, 2022

Businesses typically rise to the top when they offer the types of products and services that people want. It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. Cancellations.

Call Center 126

Call Center Best practices call center software CRM 126

JustCall

MARCH 14, 2023

The task of improving the customer experience need not be difficult. In this blog, we’ll look at doable techniques and recommendations to improve customer experience in this article. We’ll also look at how technology, particularly artificial intelligence, might improve the consumer experience. But fear not!

Customer Experience 52

Customer Experience Banking Chatbots Interactive Voice Response 52

Nicereply

SEPTEMBER 25, 2023

By including NPS surveys in your emails, you can ask your customers, ‘On a scale of 0 to 10, would you recommend our brand/product/service to friends or colleagues?’ In this blog post, we’ll help you master NPS email by covering the following: Practical tips and strategies to craft a successful NPS email.

Surveys 52

Surveys Feedback Best practices Personalization 52

JustCall

NOVEMBER 23, 2022

At a glance, the sales team can realize what to focus on, and the steps to take. Performance can be assessed at department and individual levels, and sales targets re-oriented. Productivity can improve. Some Sales Pipeline Best Practices. Tips on Building a High-conversion Sales Pipeline.

Sales 52

Sales Metrics Best practices Enterprise 52

CustomerSuccessBox

AUGUST 23, 2021

Who is this blog post for? If you’re a B2B SaaS firm, and you have an onboarding process at your disposal, then this blog is for you. Also, it contains the best practices that you must follow while dealing with your customers to improve their overall experience with the product.

Best practices 52

Best practices SaaS B2B Management 52

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. But statistics show that with sales coaching, sales teams are able to attain 91% attainment of sales quota.

Coaching 86

Coaching Sales Scripts Construction 86

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Six of the Best Customer Engagement Platforms for Onboarding. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns. Video tutorials: Vidyard.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Nicereply

NOVEMBER 21, 2023

Net Promoter Score is a measure of how positively your customers rate you and your products. Measuring your NPS is important because it enables you to identify areas for improvement and allows you to track customer sentiment over time. It also allows you to compare your performance to competitors and the industry as a whole.

Surveys 59

Surveys B2B Feedback Education 59

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. I have a few tips to help you drive adoption that sticks.

CRM 98

CRM Chief Customer Officer SaaS Morale 98