Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. But data can’t see this.
ShepHyken
JULY 1, 2019
Digital disruption, IOT, AI, big data, sophisticated and mysterious algorithms, bots…and the list goes on. 3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . My Comment: While the title of the article says sales, it’s all about making the customer experience better.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 28, 2024
For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers.
Totango
SEPTEMBER 1, 2022
In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics. Today’s competitive SaaS company needs a digital, data-driven, AI-powered approach to QBRs for SaaS. Reimagining the SaaS QBR .
ProProfs Blog
JUNE 28, 2019
Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. While innovative at the time the idea was introduced, the sales funnel has changed a lot with technology.
DMG Consulting
APRIL 10, 2017
This includes branch/storefront, back office, in-person sales, website, social media, and contact center activities (including interactive voice response, web self-service, live agent, text, and chat). The challenge is that obtaining a complete view of all customer journeys and activities is much harder than it sounds.
Natalie Petouhof
MAY 27, 2016
Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **. . • Marketing Funnels Are Dead, What’s Next? **.
Expert insights. Personalized for you.
284 
Let's personalize your content