CX Journey
JULY 10, 2014
What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Analysis takes many forms because there will be many different types of data to make sense of.
GetFeedback
SEPTEMBER 6, 2018
More and more, research suggests that employee experience (EX) and customer experience (CX) are intertwined, and in order to improve on one, you have to improve on the other. In this post, we’ll examine the relationship between EX and CX and cover the basics of employee experience surveys. Employee Engagement Surveys.
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ClearAction
APRIL 3, 2015
Make sure employees buy into the Why not just the What. What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Customers First, or Employees First ?
Branch Mesenger
MAY 2, 2018
In many instances, you can’t talk about how a business succeeds without first laying the foundation for customer service practices designed around a measurement of employee satisfaction and engagement. Using Big Data to Make Leadership Advances in the Workplace. Compare that to 24 percent who are actively disengaged.
ProProfs Blog
JANUARY 30, 2020
This way, your operators can dodge the issues that they may face during customer engagement. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. During the survey, 29.3 Source: Microsoft ) Tweet this. In 2018, 46.5
Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Keeping employees motivated is a challenge in every industry. of interactions.
delighted
JANUARY 7, 2020
Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Albeit cliched, employees are consistently overlooked when it comes to the feedback that they can provide to leadership. Survey your customers for employee feedback.
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