Analytics Big data Employee engagement Surveys 
ClearAction
APRIL 3, 2015
Make sure employees buy into the Why not just the What. What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Customers First, or Employees First ?
Branch Mesenger
MAY 2, 2018
In many instances, you can’t talk about how a business succeeds without first laying the foundation for customer service practices designed around a measurement of employee satisfaction and engagement. Using Big Data to Make Leadership Advances in the Workplace. Compare that to 24 percent who are actively disengaged.
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Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Keeping employees motivated is a challenge in every industry.
Callminer
JULY 15, 2019
This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Employee Engagement Trends of 2019 featuring nGuvu.
ProProfs Blog
JANUARY 30, 2020
This way, your operators can dodge the issues that they may face during customer engagement. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. During the survey, 29.3 Source: Microsoft ) Tweet this. In 2018, 46.5
Natalie Petouhof
FEBRUARY 28, 2016
announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Is the performance of employees consistent across time? And how does the performance of individual employees change over time?
delighted
JANUARY 7, 2020
Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Additionally, upwards of 40% of all data analytics projects will relate to an aspect of customer experience. eNPS is commonly used as a happiness metric within a wider employee engagement context.
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