Fonolo

AUGUST 30, 2018

It’s undeniable that AI (and related automated tools like chatbots and virtual assistants) has a range of opportunities to streamline customer service (CS) and lessen the challenges that arise when attempting to deliver a flawless customer experience (CX). The Impact of AI on Customer Facing Roles.

Customer Experience 73

Customer Experience Contact Center Big data Chatbots 73

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. Shift to modern thinking for Customer Service value truths in your current strategic planning. Customer Service rescues value from churning to competitors. Value Center?

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

Fonolo

SEPTEMBER 19, 2018

And, as we’ve seen in now notorious cases (lest we forget the United Airlines incident ), it’s become a way for customers to size up and shout about serious blunders in customer service to an ever-growing court of public opinion. Webinar: The Impact of AI in Customer Experience. Successful Cases Studies.

Airlines 237

Airlines Chatbots Education Contact Center 237

Fonolo

SEPTEMBER 12, 2018

Brand perception also translates into customer experience (CX). So, in modern times, managing customer experience is the new brand imperative. Therefore, to generate a positive consumer experience, an organization needs to research, strategize, implement and manage it efficiently. Maintenance and repair processes.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. Register for “The Impact of AI in Customer Experience” here. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. Hope to see you there.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 4, 2018

We Don’t See it in the Data. They show employment of “Customer Service Representatives” consistently growing over the last few years. Back to the Economic Big Picture. Register for “The Impact of AI in Customer Experience” here. Webinar: The Impact of AI in Customer Experience.

Call Center 209

Call Center Self service Contact Center Chatbots 209

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. Register for “The Impact of AI in Customer Experience” here. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. Hope to see you there.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

CX Journey

FEBRUARY 27, 2015

Is your company committing the 7 Deadly Sins of customer experience? Of course, as I ran down the list and explained them (in a PG kind of way), I pondered sins of the customer experience. I just hosted a webinar about the 7 Deadly Sins of Journey Mapping. Are there more than seven sins in customer experience?

Customer Experience 86

Customer Experience Government Journey mapping Customer centricity 86

Fonolo

SEPTEMBER 20, 2018

To this end contact center solution specialist Fonolo have partnered with GTACC for a one-hour webinar to explore the impacts of AI on customer support, service and experience. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. Plus so Much More!

Education 65

Education Contact Center Government contact center solutions 65

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Big data Coaching CRM 57

Fonolo

SEPTEMBER 13, 2018

Now, this was a time before more efficient communications technologies existed; relative to today’s prolific multichannel customer service offerings, there was considerably less choice in the late fifties. . They are about identity, people, aspirations, nostalgia, community, and experiences.

Multichannel 83

Multichannel Big data Contact Center Call Center 83

ProProfs Blog

JUNE 28, 2019

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. The Solution.

Journey mapping 95

Journey mapping Entertainment Sales Big data 95

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . •

CRM 40

CRM Automotive Analytics Big data 40

Fonolo

SEPTEMBER 18, 2018

It’s a term with multiple meanings, all of which are central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. Some Background.

Contact Center 65

Contact Center Advertising Big data Call Center 65

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

Big data 59

Big data Marketing B2C CRM 59

Callminer

JULY 15, 2019

Thursday, July 25th Customer Experience. We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). Technology is an enabler; it’s customer-centricity that is the disruptor today. Amazon did not kill other retailers, bad customer service did. Harnessing technology to enable companies to adopt a customer-first strategy. They were: 1.

Technology 48

Technology Transportation Entertainment Customer centricity 48

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. March 2; Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m.

CRM 22

CRM Analytics Enterprise Marketing 22

Natalie Petouhof

JULY 14, 2015

Constellation Research, Covering Marketing, Sales and Customer Service to Provide Great Customer Experiences. Others that think that consumers will want to revolt, but it’s really too late. What do you think? Is it too late? VP and Principal Analyst.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45