Best practices Healthcare Technical Support Technology 
Talkdesk
AUGUST 28, 2020
The healthcare contact center has been impacted by COVID-19 more so than virtually any other industry. This was the topic at the healthcare roundtable at CCW 2020 (“CCW at Home”), where a number of health and health services-related organizations discussed the new norm for the contact center.
Global Response
OCTOBER 17, 2023
Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vistio
FEBRUARY 5, 2024
One remarkable feature of ServiceSim is its generative AI technology. This technology ensures that agents receive real-world scenarios and learn to adapt their communication styles accordingly. Utilities The utilities industry deals with issues such as service interruptions, billing inquiries, and technical support.
Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. What is an Auto Attendant?
Call Experts
JULY 27, 2023
Streamlined Operations Customer service call centers have streamlined business operations by leveraging advanced technologies, automation, and integrated systems. They provide timely assistance, offer guidance on healthcare options, and ensure a smooth customer experience during medical or insurance-related queries.
Global Response
FEBRUARY 13, 2022
They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. BPO call centers also offer flexibility and scalability in aspects as basic as office space or technology.
Lumoa
APRIL 28, 2024
Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. Medallia, Qualtrics, and Lumoa are all ISO 27001 certified.
Expert insights. Personalized for you.
124 
Let's personalize your content