Fonolo

AUGUST 24, 2021

High employee turnover. It also impacts employee engagement and retention. Did you know that 58% of employees who have quit their jobs cited negative office politics as a reason ? Contrarily, 58% of employees said they would stay working for a company with a lower salary if they had a great boss.

Call Center 148

Call Center Morale Best practices Contact Center 148

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Best practices & approaches to reinvent labor policies.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

Taylor Reach Group

MARCH 20, 2020

Yet not dealing with mental health concerns are bad for business, not just in terms of absenteeism, but also in terms of reduced employee engagement and reduced productivity. Investing in supporting our employees who struggle with mental health makes good business sense.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Totango

DECEMBER 23, 2021

So, if you begin to notice an uptick in your company’s turnover rate, it’s important to investigate whether or not your employees are dealing with burnout before it becomes a bigger problem. Poor Employee Engagement. Are your employees motivated to work hard?

Morale 98

Morale Employee engagement Personalization Enterprise 98

Up Your Service

SEPTEMBER 6, 2018

Here is a checklist of activities we use to help our clients achieve successful and sustainable leadership engagement. Leadership Engagement Activity Checklist. Senior leaders have participated in Service Excellence Workshop and have learned to apply selected UP principles. appeared first on UP Your Service.

Education 53

Education Management Best practices Employee engagement 53

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. Have them to lead the workshops. This shows support and allows leaders to listen for employees’ concerns, ideas and outcomes. Don’t have leaders merely attend.

Education 61

Education Coaching Best practices Employee engagement 61

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Verint

DECEMBER 20, 2017

Pre-conference workshop sessions (available for an additional fee) start at 9 a.m. The conference is a great opportunity to take part in breakout sessions, learn from industry visionaries and product experts, share best practices with your peers, and discover how Verint solutions can benefit your organization.

Best practices 41

Best practices Employee engagement Customer Service Customer Experience 41

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Verint

APRIL 23, 2018

This four-day event is dedicated to helping attendees get the full benefit of their Verint solutions—and sharing ideas and best practices for simplifying, modernizing, and automating their organizations.

Best practices 31

Best practices Contact Center Feedback Customer Experience 31

Russel Lolacher

MARCH 20, 2023

For a first impression, I know we’re sort of being very high level with what an organization should sort of best practices ish. But it’s that first impression for a new employee walking into a new organization, a new culture? Russel Lolacher So what does that look like? So how are they getting this wrong, Lauren?

Coaching 98

Coaching Personalization Consulting Consulting 98

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Related Article: 7 Best Practices for Keeping Your Hybrid Contact Center Team Connected 7. Training programs should be designed to meet the specific needs of the contact center and its agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Socially acceptable collaboration. It’s the virtual water cooler.

Call Center 117

Call Center Technology Gamification Coaching 117

SharpenCX

MAY 16, 2022

7 Best Practices for Running an Effective Outbound Contact Center. Let’s explore best practices for helping your agents experience successful calls and provide a memorable experience. And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals.

Contact Center 67

Contact Center Scripts Call Center call center software 67

ClearAction

FEBRUARY 26, 2015

DO THIS: Focus mapping workshop participants and map readers' attention on what they should do as a result of these insights. Remember that popular practice does not necessarily imply best practice. That's what creates a revenue machine with strong profit growth.

Journey mapping 109

Journey mapping Customer Experience Customer advocacy Best practices 109

Verint

FEBRUARY 21, 2018

It’s a great opportunity to extend your skills, learn from industry visionaries and product experts, share best practices, and swap tips and techniques … all in a fun, immersive environment right in the heart of Texas!

Entertainment 36

Entertainment Best practices Journey mapping Management 36