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Employee Engagement, are we still tripping over the same rocks?

CCNG

In a recent CCNG member Town Hall event, members Vicki Brackett and Kevin Zyskowski led a discussion on improving employee engagement. Through case studies they explained how to optimize processes to keep employees engaged through onboarding and training, scheduling, and career development. It starts at the top.

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Unleash The Power of Your Employees and Watch Your Business Thrive on Your Path to Rock-Solid Employee Engagement & Development

CCNG

Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization.

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Best Practices to Monitor Your Remote Call Center Agents

ShepHyken

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you. Read Shep’s latest Forbes article: Gallup Executive Shares Six Ways to Drive Customer and Employee Engagement.

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Onboarding Best Practices: Reducing Attrition in the First 90 Days?

COPC

This second installment of the series will offer insights into onboarding best practices for new employees.  We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee. Learn more about how COPC Inc.

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CCNG Member Talk - Employee Engagement

Speaker: Charity Grzelecki, FNOL Supervisor, Selective Insurance

CCNG member Charity Grzelecki of Selective Insurance shares insights and perspectives relating to Selective's best practices for employee engagement.

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5 Best Practices for Training Remote Call Center Agents

Fonolo

When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page. According to @LinkedIn, 94% of employees would stay with their organization longer if there were learning opportunities available. Focus on fostering employee engagement.

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The Role of Research on CX Operations & Customer Experience Best Practices

COPC

They also merit increasing employee engagement initiatives. The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. COPC CX Standard & Customer Experience Best Practices?. Implement best practices.

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Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged.

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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement.

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Conquering CX Through Workforce Engagement

Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC

Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience.