SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Lightspeed Commerce As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology and create value in their business. Apply here: [link].

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Companies apply the golden rule of business to customers and employees. . James Scott , VP of Customer Success, ShootProof .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

Education Services Group

JULY 11, 2022

And at the heart of that transformation strategy sits a very important CS technology: the celebrated Customer Success Platform. Today, it’s far more common for growing Customer Success teams to get a shiny new tool to help them streamline and scale customer engagement.

Personalization 52

Personalization Sales Technology Best practices 52

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. contact-form-7].

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Influitive

APRIL 27, 2018

On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product.

Education 68

Education Technology Best practices Customer advocacy 68

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Peter Armaly. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JANUARY 19, 2022

Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice.

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Staci Satterwhite, Chief Customer Officer, Khoros. Charlie Harvey, Vice President of International Customer Success, Zappi.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ProProfs Blog

MAY 1, 2020

Blackberry, Sears, Kodak, and JCPenny are the best examples of brands losing their customers because of their complacency. Once hailed as innovators, they simply stopped defining trends and were forgotten by their customers gradually. They forgot to incorporate new technological advancements into their products and service.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Education Services Group

MARCH 27, 2023

The numbers here tell an interesting story – one where digitalization expands even as customers seek human interaction and one where businesses struggle in their CX transformations in a time of shrinking budgets and resources.

Upselling 52

Upselling Big data Sales Customer Experience 52

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Build Community for your customers. Be proactive.

Upselling 52

Upselling Feedback Customer advocacy B2B 52