Real Blue Sky

FEBRUARY 2, 2023

The business owner decides to use a Fractional CIO who provides consulting and IT support on a part-time, project basis. What is a Fractional CIO? We will also explore some scenarios which may help you consider whether a fractional CIO is right for your business.

industry standards 52

industry standards Consulting Consulting Technology 52

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Amity

JULY 13, 2016

Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. ClientSuccess - Learn Customer Success best practices around customer experience and client engagement. Joel York - Joel is a respected thought leader on SaaS business models and metrics. Subscribe here.

SaaS 81

SaaS Best practices industry standards Consulting 81

Education Services Group

APRIL 16, 2021

If you’re scratching your head at this point wondering what on earth I’m talking about, the Customer Success Maturity Model is a proven, comprehensive framework used to define, organize, and benchmark the capabilities every CS organization needs to build a CS practice, operationalize its foundation, and transform its critical function to scale.

Chief Customer Officer 52

Chief Customer Officer Benchmark Metrics industry standards 52

Amity

JULY 13, 2016

Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. ClientSuccess - Learn Customer Success best practices around customer experience and client engagement. Joel York - Joel is a respected thought leader on SaaS business models and metrics. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. ClientSuccess - Learn Customer Success best practices around customer experience and client engagement. Joel York - Joel is a respected thought leader on SaaS business models and metrics. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. ClientSuccess - Learn Customer Success best practices around customer experience and client engagement. Joel York - Joel is a respected thought leader on SaaS business models and metrics. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. ClientSuccess - Learn Customer Success best practices around customer experience and client engagement. Joel York - Joel is a respected thought leader on SaaS business models and metrics. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

NICE inContact

OCTOBER 8, 2019

A KPI Benchmark is a Comparative Metric. If your call center also provides customer support for a software company, and if you want to be better than the industry standard, then you need to have a first call resolution rate that exceeds 60%. He is the author of the book Benchmarking At Its Best for Contact Centers.

Benchmark 54

Benchmark Call Center First call resolution industry standards 54

SmartKarrot

MAY 11, 2023

Share passion, best practices and empower partner practices with a focus on leveraging payment plan technology to build their business. Develop, track, and analyze customer success metrics. Utilise technology, data, and insights proactively to enhance partner practise portfolio engagement and maximise intended results.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

Amity

NOVEMBER 27, 2017

Companies may need to rely on more periodic pulse surveys and get creative with metrics such as client response rates - the amount of time it takes a customer to return a call or email to your organization - to help monitor engagement. ” This is where best practice sharing can be so powerful.

SaaS 71

SaaS industry standards Upselling Education 71

NobelBiz

NOVEMBER 26, 2021

Metrics are objective indicators that allow you to compare and measure your performance. Useful call center statistics are quantitative and qualitative metrics that indicate how productive your agents are and whether the client experience they provide meets your initial expectations. What factors can influence your performance?

Best practices 52

Best practices Management Contact Center Cloud contact 52

SmartKarrot

MAY 21, 2021

Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals. Track, analyze, and report on Customer Success metrics across the organization. Consult with clients and guide best practices & quantitative measurement of success approach.

industry standards 10

industry standards Metrics Upselling Enterprise 10

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 93

Sales industry standards Benchmark Healthcare 93