Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. These are typically generational trends caused by new technology or information about a product. We have much more detailed information about surveying later in this blog.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

PeopleMetrics

APRIL 12, 2017

Technology has created a new age. Online surveys can capture feedback from customers in real-time and tie it to a specific event. The measure is used by others in your industry. Adopting an industry standard means you can get agreement quickly, and it also makes it easy to benchmark your own bank against others.

Metrics 87

Metrics Customer Experience Banking industry standards 87

CSM Practice

OCTOBER 15, 2019

A TSIA benchmark study on renewal rates showed that there is a 13.7 In dollar value, this can result in significant potential revenue loss, especially for large technology companies. To do so, most organizations currently use industry standard CRM systems in combination with a marketing automation system.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Lumoa

JANUARY 31, 2023

It’s very likely, that you have already answered NPS surveys multiple times yourself. Leaders in a variety of business industries use NPS , which makes NPS a great benchmarking tool. Follow up with deeper surveys If needed extend the depth of understanding with follow-up surveys.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth.

Sales 93

Sales industry standards Benchmark Healthcare 93

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other.

voip 105

voip Real estate Abandon rate Analytics 105

Fonolo

FEBRUARY 9, 2023

The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. You might be thinking that this standard is based on careful analysis. It was arbitrarily chosen in the early days of call center technology.

Service level 142

Service level Call Center Abandon rate Metrics 142

Lumoa

FEBRUARY 20, 2018

It's very likely, that you have already answered NPS surveys multiple times yourself. Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. Follow up with deeper surveys If needed extend the depth of understanding with follow up surveys.

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

Fonolo

JUNE 9, 2014

The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. One would hope that this standard is based on careful analysis, but in reality, it’s not an 80/20 rule or principle at all.

Service level 96

Service level Call Center Abandon rate Metrics 96

Tethr

OCTOBER 2, 2020

This rise can be attributed to market shifts, technological innovation, broader-than-ever access to information and sharing, domain maturation, and generational norms. Have you built a customer experience technology stack that invests not only in listening, but also in closing the loop with customers? Answer that question honestly.

Customer effort 108

Customer effort Customer Care Coaching Surveys 108

JustCall

MARCH 9, 2023

It is essential to look at the problems at your contact center in a multifaceted way: Issues that employees and staff face Issues that customers face Issues with technology Issues with outsourced services Create a list of all the problems that can compromise the service quality that your contact center provides.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40