Zappix
FEBRUARY 28, 2024
Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend. As patients increasingly seek the same level of convenience and efficiency they experience in other sectors, the demand for digital self-service options in healthcare is skyrocketing.
The Northridge Group
AUGUST 23, 2022
Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. Data analytics allow us to assess how the internal associates are performing benchmarked against the performance of the outsourcing partner’s associates.
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AWS Machine Learning
NOVEMBER 16, 2023
Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units.
Calltools
AUGUST 19, 2020
This data allows them to bolster those areas to meet or even surpass industry standard call center KPI benchmarks, which is essential for your brand’s reputation. Wait time should be one of your most important call center KPI benchmarks. Research shows that the average person will spend 43 days of their life on hold.
Avaya
MARCH 5, 2018
There’s no denying that value-based healthcare is revolutionizing how healthcare is delivered and paid for. With half of all adults—117 million people—having one or more chronic health conditions , healthcare organizations are expected to spend close to $6 billion on treatment and prevention of chronic illness.
CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
HGS
JUNE 28, 2018
By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Healthcare. Assessing Your Outsourcing Services Maturity.
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