ProProfs Blog
NOVEMBER 20, 2020
They act as role models to other employees by setting a standard benchmark. But, how to measure employee engagement to ensure maximum productivity? Engaged employees form the backbone of any organization. But, do not confuse employee engagement with employee satisfaction.
COPC
SEPTEMBER 26, 2022
Global Insights for Integrating Employee and Customer Experience Strategies. a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
COPC
JANUARY 13, 2023
In this article, we use data from the following research reports to demonstrate how training and development can function as an employee retention strategy: COPC Inc. Global Benchmarking Series, Contact Center Training and Development. Employee Engagement Research, Global Report. New Hire Training.
Fonolo
DECEMBER 15, 2022
Below we’ll discuss some areas you can address when developing your call center improvement strategy. But be warned: gathering this information and not doing anything with it can backfire and create disengaged employees. Keep Employees Engaged and Informed. Employee engagement can be an undertaking all on its own.
Fonolo
FEBRUARY 18, 2021
Picking an effective contact center strategy is a process that requires thought, evaluation, and preparation. By developing this framework in advance, you’ll have a point of reference when it comes time to evaluate your strategies. Your contact center agents are some of your best resources when developing new strategies.
Monet Software
MARCH 19, 2020
It’s also great advice for call center leaders seeking to enhance employee engagement. But as contact centers grow, it can be difficult to bring new people into the fold and, over time, a once cohesive, highly engaged group can fall prey to the “blahs.”. employee engagement is exceedingly resistant to “hacks.”
Beyond Philosophy
FEBRUARY 6, 2019
However, the silver lining in the gloomy cloud, as Thompson puts it, is that these companies do see improvement in metrics like customer satisfaction ratings, increased revenue, lower costs, and more employee engagement than in the past. Colin is an international author of six bestselling books and an engaging keynote speaker.
Expert insights. Personalized for you.
158 
Let's personalize your content