A beginner’s guide to benchmarking customer effort with Tethr
Tethr
AUGUST 31, 2021
It’s one thing to start to reduce effort on an as-you-can basis—and quite another to invest in a tool that will help you systematically measure effort reduction over time. In this guide, we’ll cover the basics of that new feature: benchmarking for customer effort. What is benchmarking for customer effort?
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