Amity

FEBRUARY 9, 2016

The truth is that most Customer Success Teams are running with a score of 4 or 5 when they could be running at a full 16. Of course, these are not the only factors that determine success or failure but, if you can get these 16 things right, you'll have a disciplined team that can consistently deliver. They can’t.

SaaS 66

SaaS Enterprise Benchmark Upselling 66

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. So here, it’s really all about new sales.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Totango

MAY 7, 2024

If Sales over-promises what the customer can achieve with your product, then CS has been set up to fail when it comes to onboarding. If CS doesn’t have commercial conversations with healthy customers, they’re not setting Sales up to re-enter the conversation and potentially upsell. Use your words Talk to each other!

Sales 97

Sales Upselling Metrics Accountability 97

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Online Training Course. Let’s dive in!

Surveys 148

Surveys Benchmark Feedback Sales 148

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

NOVEMBER 23, 2021

The latter, on the contrary, is based on sales techniques that will trigger the act of purchase at the customer’s premises. The two are of course complimentary and have their place in your overall marketing strategy. How to Increase Customer Loyalty. Customer retention through loyalty programs is a win-win initiative.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Babelforce

AUGUST 13, 2020

Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. CRM stands for Customer Relationship Management. That can mean one of two different things: CRM is a strategy for improving how a business relates to current or potential customers. What is CRM?

CRM 52

CRM Contact Center Upselling Customer retention 52

Amity

OCTOBER 23, 2018

However, if you have fewer customers who are only on annual contracts and who you upsell and cross-sell to, you would want to keep a closer eye on Net Revenue Churn. This really depends on your industry so you want to familiarize yourself with industry benchmarks. The value this adds to your company is tremendous.

Metrics 76

Metrics Best practices Customer retention SaaS 76

SmartKarrot

OCTOBER 12, 2022

This should be made clear in pre-sale conversations with customers. Account managers do this by cross-selling or upselling more products to existing customers. Research consistently shows that keeping and selling current customers yields a higher return on investment (ROI) than finding new clients.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

OCTOBER 28, 2022

If you do everything well, even your tiniest customers might recommend you to someone else’s company. However, your corporate clients have locations worldwide, and if just one of these accounts were entirely sold, it might significantly alter the course of your company. Do you want to handle both accounts equally?

Accountability 10

Accountability Management Upselling B2B 10

SmartKarrot

JULY 27, 2020

Tomasz Tunguz : Tomasz, a venture capitalist at Redpoint , covers many topics about the SaaS business, including customer success. Courses & Certifications / Training. Customer Success Manager 101 – This course offered by Udemy is a choice for all. And how exactly is the customer success salary benchmarked?

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. February 16 - Difficult Decisions and Customer Success Challenges.

SaaS 80

SaaS Education Customer retention Sales 80