Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. Poor customer support not only affects satisfaction but can also harm the reputation of financial organizations. percent from USD 90.57

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

JustCall

MARCH 23, 2021

The business phone number is one of the main points of contact for customers. A business phone number refers to a dedicated contact number for your business. Separate from personal phone numbers, a business phone number caters specifically to business communications. 60% of customers prefer to contact businesses on the phone. .

voip 98

voip Interactive Voice Response CRM Analytics 98

Callminer

APRIL 23, 2019

To train and evaluate call center staff. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month.

Best practices 159

Best practices Call Center Banking Contact Center 159

aircall

JANUARY 6, 2021

Financial services are intangible, and as such, they can be challenging to sell and support. Businesses in the financial services realm have to take a proactive approach to sales and support to remain competitive and viable. To achieve customer success, sales and support services are vital along every step of the customer journey.

Sales 62

Sales Banking Call Center Upselling 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

APRIL 5, 2023

Companies know that robust VoIP services are essential. Pricing Comparison Budget is one of the primary concerns for businesses choosing a long-term solution that meets their requirements. As such, we will compare the pricing of both solutions so that you can find the option that fits the bill. How do you choose the best one?

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Win the Customer

DECEMBER 14, 2015

Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. When customers can reach agents quickly and effortlessly, customer service teams can resolve more complex problems faster and greatly personalize customer service and customers support.

Call Center 78

Call Center Metrics Management Interactive Voice Response 78

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. For many, call center and contact center are interchangeable terms.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

UJET

AUGUST 6, 2019

The traditional customer support experience has been calling a helpline, being placed in a queue, and waiting for an agent to answer. When email became a support channel, it made explaining the problem much easier, but you didn’t know how long it would take for a response. Modern customer support will be in-app focused.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

aircall

JUNE 28, 2022

By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. Often, entrepreneur ideas are born out of personal stories and anecdotes. Aircall’s Startup Journey.

SaaS 147

SaaS Engineering Metrics Telecommunications 147