CrazyCall

MAY 7, 2019

” It’s industry standard, however not all companies make actual use of call recordings. Call recordings can be done either over PSTN (Public Switched Telephone Network) or more and more popular these days VoIP (Voice over IP). Trends in the market indicate that clients prefer companies that can offer personalization.

Call Logging 87

Call Logging voip industry standards Finance 87

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. New Challenges for Call Centers in 2021. More Flexible Service Solutions.

Call Center 376

Call Center Technology Banking Contact Center 376

Select VoiceCom Blog

NOVEMBER 28, 2023

Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Scammers may use robocalls as part of their identity theft schemes to obtain personal information illegally. What are Spam Calls?

Telemarketing 52

Telemarketing Banking Government Telecommunications 52

Hodusoft

JULY 16, 2021

HoduSoft offers both products under the brand name HoduCC, which incorporates a host of features and advanced techniques used in the industry. HoduCC call and contact center present an innovative solution for call centers and contact centers, which can be customized as per the business needs and industry standards. .

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52