Beyond Philosophy
NOVEMBER 10, 2014
According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. Your existing customers are far easier to upsell. That’s a much bigger chance that you are going to get to yes if you have a loyal customer base to ask for the order.
SmartKarrot
JULY 7, 2022
In fact, emotions are a huge driving factor behind any review or social mention. For customer experience to be improved, customer emotions are the key. In many cases, customer emotions are not measured. But first, what are customer emotions? Benefits of Measuring Customer Emotions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
NOVEMBER 8, 2017
Customer satisfaction is a lot like Maximus. Though severely injured (like Maximus before killing Commodus) as a concept and metric, there are those who, perhaps with the best of intentions, are endeavoring to keep satisfaction alive. Why You Need to Adopt Data Science and Machine Learning in your Customer Experience/Success Program.
Callminer
AUGUST 6, 2019
Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. Call center reporting traditionally focused on metrics such as call length and call abandonment. Keep customer trends in mind. Track all of the important call center metrics.
ProProfs Blog
JUNE 21, 2019
.” It’s as simple as not allowing your customers to leave and switch to the other brand. According to Oracle’s 2013 Commerce Trends survey, 42% of respondents say customer retention is a top metric by which they measure success. Simplify Customer Service Experience & Delight Your Customers.
Beyond Philosophy
JUNE 20, 2015
performance metrics flatline and, for all intents and purposes, have little or no granular actionability. Two years ago, they adopted, system-wide, one of the popular single number performance metrics. The second, a B2B example, involves a major business services firm. The post When B2B and B2C Key Performance Metrics Flatline….
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.
Expert insights. Personalized for you.
411 
Let's personalize your content