ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien.

Customer Service 385

Customer Service Customer Support Surveys Self service 385

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment : Some customers aren’t worth doing business with! And the customer is NOT always right !

Customer Service 149

Customer Service Advertising Chatbots Self service 149

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. by Tracey Ruff.

Customer Service 316

Customer Service B2B Journey mapping Chatbots 316

SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon.

Self service 99

Self service Virtual Agent Chatbots Analytics 99

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Pun intended!)

Customer Service 316

Customer Service Entertainment Coaching Self service 316

ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are four ways brands can create more meaningful connections with their customers.

Customer Service 162

Customer Service Self service Customer Experience Surveys 162

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser.

Customer Service 307

Customer Service Contact Center Self service Customer Experience 307

ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng.

Customer Service 263

Customer Service Self service CRM Multichannel 263

Eptica

JANUARY 24, 2022

Date: Monday, January 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Four key considerations for customer self-service success. But for self-service to deliver real ROI you need to overcome four major challenges. But for self-service to deliver real ROI you need to overcome four major challenges.

Self service 125

Self service Best practices Analytics Customer Service 125

Kayako

MAY 13, 2022

In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.

Self service 110

Self service Accountability Airlines Customer Care 110

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 162

Customer Experience Scripts Self service outsourcing 162

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. Here are my top five picks from last week.

Customer Service 162

Customer Service Self service Customer Experience Personalization 162

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it!

Self service 52

Self service Chatbots Best practices Customer Support 52

TeamSupport

SEPTEMBER 8, 2022

If the guitar metaphor isn’t working for you, this is exactly what it can be like for customers when you don’t offer self-service options. Self-service is the DIY of the digital epoch. 75% of customers believe it’s important for brands to offer a full self-service option.

Self service 98

Self service B2B Customer centricity Customer Support 98

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 346

Customer Experience Transportation Feedback Metrics 346

ShepHyken

FEBRUARY 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Make Every Day Valentine’s Day by Showing Love and Empathy to Customers by Janelle Estes.

Customer Service 240

Customer Service B2B Chatbots Self service 240

NobelBiz

FEBRUARY 15, 2023

Nowadays, with the advent of technology, customers have multiple channels to interact with businesses that include self-service options like voice-enabled assistants, online portals, and mobile apps. As a result, self-service is becoming a cornerstone of customer experience in contact centers.

Self service 52

Self service Contact Center Customer Experience Interactive Voice Response 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service?

Self service 52

Self service Banking Feedback Chatbots 52

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. How about “customer care?”

Customer Service 168

Customer Service Chatbots Customer Care Self service 168

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Five Customer-Service Lessons From the Late Tony Hsieh by Ann-Marie Alcántara. And there are nine more!

Customer Service 365

Customer Service Self service Consulting Consulting 365

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.

Customer Service 261

Customer Service Customer Support Self service Customer Experience 261

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. What Is Employee Self-Service? Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce. All that time adds up quickly.

Self service 85

Self service Management Coaching Contact Center 85

ShepHyken

FEBRUARY 15, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The do’s and don’ts for creating a customer service knowledge base by TechGenyz.

Customer Service 252

Customer Service Engineering Self service Technology 252

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Stats About Post-Covid Customer Service by Blake Morgan. Our customer service research supports the theme.

Customer Service 168

Customer Service Customer retention Engineering Self service 168

Customer Service Life

MAY 11, 2022

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a column titled How to Optimize Zendesk to Deliver Both Effective and Efficient Customer Support. Understanding the Key Metrics for Self-Service. Source: Pixabay.

Self service 100

Self service Chatbots Metrics Surveys 100

ShepHyken

JULY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Customer Experience Trends Thet COVID-19 Is Only Accelerating by Stephen Fioretti. by Niraj Ranjan.

Customer Service 154

Customer Service Self service Customer retention Surveys 154

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Here are my top five picks from last week.

Customer Service 181

Customer Service First call resolution Self service Customer Experience 181

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. What is a Customer Experience Strategy? .

Customer Experience 175

Customer Experience Self service Advertising Chatbots 175

NobelBiz

FEBRUARY 17, 2022

Leveraging self-service in Debt Collection with web-based technology has increased customer experience, reduces contact volumes and improved efficiency. The post VIDEO & ARTICLE: The Rise of Self-Service in the ARM space appeared first on NobelBiz®.

Self service 52

Self service Technology Personalization Customer Experience 52

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. Follow up with customers after-sales.

Customer Experience 248

Customer Experience Advertising Employee engagement Sales 248

TeamSupport

OCTOBER 12, 2022

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers?

Self service 98

Self service Chatbots Engineering Customer Support 98

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray.

Journey mapping 200

Journey mapping Customer Service Customer centricity Self service 200

ConvergeOne

JANUARY 17, 2023

But customers still need service.” And without people and a plan, companies will burn out the employees that are left, and end up with unhappy customers. As many as 70% of people would like a company’s website to provide a self-service application, and 40% of customers prefer self-service over actually talking to a human.

Self service 87

Self service Interactive Voice Response Chatbots Marketing 87

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it!

Self service 40

Self service Chatbots Best practices Customer Support 40

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with stats and facts that make a case for why delivering excellent service is non-negotiable.

Customer Service 120

Customer Service Contact Center Self service Consulting 120

Steve DiGioia

APRIL 11, 2016

when self-serve stations are no help at all This original article was written by Steve DiGioia. It’s indented to allow the customer “in-the-know” to quickly get their item(s) without having to wait on a long line. So why don’t self service stations work as intended? And what about the overall customer experience?

Self service 191

Self service Interactive Voice Response Airlines Personalization 191

delighted

MAY 4, 2022

If they turn directly to your support team, then you’re missing out on an opportunity to ease customer pain and save your team time through customer self-service. What is customer self-service? Why is customer self-service important? Customers prefer self-service solutions .

Self service 81

Self service Abandon rate Surveys Feedback 81