CSM Magazine
MAY 30, 2022
In this article, we will take a look at some keys ways that Apple provides excellent customer care. From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy. Apple is well known for their outstanding customer service. The Apple website.
NobelBiz
APRIL 3, 2023
In this article, we will talk about what steps should be taken before implementing a self-service platform and the different available types of self-service customer experience solutions. Besides the general benefits discussed in this article, a self-service experience can promote a sense of autonomy and independence among your client base.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
JANUARY 18, 2023
This article tells you everything you need to know about business process outsourcing, including what kinds of processes and functions BPO vendors support, the industry’s current state and future outlook, and so on. Technical support. These include the following kinds of companies and sectors: . Healthcare. Automobiles.
Babelforce
JANUARY 13, 2022
This article contains all the information you need to overcome five common objections people have about outbound services in the contact center. Think about how a bank calls a customer when they suspect a fraudulent transaction has been made on their card. Sales reps get sales calls while technical support reps get these queries. #5
Global Response
FEBRUARY 13, 2022
In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. Do I need a BPO call center? How could one solution work for so many different companies?
CSM Magazine
AUGUST 31, 2020
How often have you called a large bank, cable company or other megacorporation only to be handed off from one department to the other? Unfortunately, you have reached technical support. I was calling a large automotive bank to obtain a payoff for a vehicle held in the name of a business. How can I help you?”.
Outsource Consultants
OCTOBER 2, 2018
The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. This article will discuss three Latin American countries: Mexico, Chile, and Belize. Live chat support.
Expert insights. Personalized for you.
52 
Let's personalize your content