SmartAction

JUNE 9, 2023

Integration with Third-Party Services : To provide enhanced functionality, conversational AI systems often integrate with external services and APIs. Expansion of Self-Service Empowering users through self-service capabilities with AI, allows them to find information, solve problems, and accomplish tasks independently.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice—whether with a live agent or real-time self service options.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Cisco - Contact Center

JANUARY 27, 2020

Our AI-enabled self-service capabilities, built with Google Dialogflow, leverage AI and NLU to improve experiences for both agents and customers. It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services.

Contact Center 97

Contact Center contact center solutions Enterprise Cloud contact 97

pindrop

JULY 6, 2021

Passive authentication methods also help increase self-service options in the IVR. WEBINAR: Authentication for Call Centers. Keep things simple with API integration whenever possible. Pindrop’s APIs are straightforward – the footprint is small, they’re effortless to use. ACTIVE AUTHENTICATION.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Playvox

JANUARY 13, 2022

Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time. Hear more about contact center trends by watching our on-demand webinar CX Megatrends to Watch in 2022. Ready to prepare your contact center for the future?

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Help Scout

MAY 12, 2021

Creating and sharing knowledge base articles , webinars, video guides, and product walkthroughs helps people before they even know what to ask. Customer service teams can directly reduce that effort by improving responsiveness and self-service options. Reduce customer effort.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice—whether with a live agent or real-time self service options.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. Assets you can download: webinar recording and presentation. but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Natalie Petouhof

MAY 27, 2016

If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! . • The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels. DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.

CRM 40

CRM Automotive Analytics Big data 40

NobelBiz

MAY 25, 2023

By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP.

call center software 98

call center software Call Center APIs Contact Center 98

Cisco - Contact Center

FEBRUARY 19, 2021

They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. They want support on their own terms on any mode of communication. IMImobile website.

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Upstream Works

JANUARY 22, 2019

It’s not just calls, email, and chat – increasingly, we are seeing a demand for SMS, social, co-browsing, self-service, AI & bots, video, and more. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. Upstream Works for Finesse is an omnichannel agent desktop.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

JustCall

JANUARY 31, 2023

Fully self-service and easy to set up. per month/per license Why Use Zoom As An Alternative to Dialpad Zoom is a Video Conferencing, Web Conferencing, Webinars, and Screen Sharing tool It unifies cloud video conferencing, simple online meetings, and cross-platform group chat into one easy-to-use platform. 323/SIP room systems.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ChurnZero

SEPTEMBER 30, 2021

Emilia D’Anzica, founder of Growth Molecules, joined us for a webinar to dive into the highly sought-after role of Customer Success Operations. In the webinar, we tackle these issues head on and answer CS leaders’ most common questions including: What is CS Operations and what is it actually responsible for? Q&A Recap.

Sales 52

Sales Education CRM Metrics 52

ChurnZero

JANUARY 3, 2020

A survey commissioned by Nuance Enterprise found that 67% of respondents prefer to use self-service rather than call a company on the phone. For us at ChartMogul, self-help means two things: Our Help Center , which features over 100 support articles; and. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn.

SaaS 64

SaaS Metrics Engineering Feedback 64

Inbenta

AUGUST 10, 2021

Free webinar: How to deploy a transactional chatbot. Adding functionalities to Inbenta’s chatbot so it can execute back-end processes and transactions is easy through webhooks, API, and SDK connectors. Many bots redirect to new tabs in the browser whenever an action needs to be performed. Remember happy customers are loyal customers .

Chatbots 93

Chatbots Banking Accountability APIs 93

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42

Mindtouch

SEPTEMBER 22, 2017

It’s an understanding that your content provides self-service experiences not only for your customers, but for potential prospects researching and/or buying your product as well. The webinar taps into the industry’s evolution, emerging roles, and how to get get buy-in from upper management and leadership on the merits of it necessity.

Consulting 54

Consulting Consulting Education Enterprise 54

JustCall

APRIL 5, 2023

Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JivoChat

AUGUST 22, 2021

Key features: There are four core components of Intercom: Business Messenger – Engage and support customers via chat, conversational bots, interactive apps, self-service tools, and proactive product tours. Don’t just watch sales demos and webinars – take the time to test your business scenarios. Demo and reviews. Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

Enghouse Interactive

SEPTEMBER 3, 2021

As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. Ideally, an API is a necessary tool to have with the UCaaS solution. If the vendor does not provide an API or integration module, then it should at least support third-party bridges like Zapier.

voip 40

voip APIs contact center solutions Contact Center 40