AWS Machine Learning

APRIL 18, 2024

A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy. Authentication is provided by Amazon Cognito.

APIs 91

APIs Accountability Analytics Entertainment 91

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 108

Management APIs Engineering Government 108

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration. Choose Add Client.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

NOVEMBER 23, 2022

This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk. You can create and manage a Timestream database via the AWS Management Console , from the AWS Command Line Interface (AWS CLI), or via API calls. EventBridge event details. Conclusion.

Technology 72

Technology Healthcare APIs Management 72

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the datasets are created, we train a Custom Labels model using the CreateProjectVersion API. To invoke this API, the caller needs to have the necessary AWS Identity and Access Management (IAM) permissions.

APIs 80

APIs Metrics Engineering Feedback 80

TechSee

JUNE 29, 2023

Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons. Text-to-speech and speech-to-text technology continuously improve, and recent advances approach human-level clarity and intonation. Adapt your LLM to suit each channel and audience.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

OCTOBER 10, 2022

GrabDefence (GD), Grab’s proprietary fraud detection and prevention technology, and AWS have launched GDxAFD, a fraud detection solution tailored for mobile apps that integrates GD’s device intelligence capabilities with Amazon Fraud Detector , AWS’s fully managed ML fraud detection solution.

APIs 69

APIs Accountability Metrics Government 69

AWS Machine Learning

APRIL 17, 2023

Another option is to use an unsupervised anomaly detection model to monitor and surface unusual behavior among customer events. The challenge with this approach is that not all fraud events are anomalies, and not all anomalies are indeed fraud. Therefore, you can expect higher false positive rates.

APIs 71

APIs Government Metrics Engineering 71

Comm100

OCTOBER 24, 2023

As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. Enter omnichannel communication.

Chatbots 92

Chatbots APIs Personalization Technology 92

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. To ensure scalability, we use a Lambda function, which will be exposed through an API endpoint created using Amazon API Gateway.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

NOVEMBER 8, 2022

The Amazon Rekognition CompareFaces API. For this, we use the Amazon Rekognition CompareFaces API. The API compares a face in the source input image with a face or faces detected in the target input image. Several values are returned in the CompareFaces API response. Make API calls. The default value is NONE.

APIs 73

APIs Healthcare Banking Accountability 73

AWS Machine Learning

JUNE 14, 2022

With the simplification of access to advanced IT technologies thanks to low-code and no-code (LCNC) tools, an even bigger number of people must be enabled to access resources, without impacting security. Calling the API with this information. Save the test event and choose Test again. The Canvas app.

APIs 76

APIs Best practices Accountability Management 76

AWS Machine Learning

OCTOBER 26, 2022

events – Invocation events that you can use to test the function. The application uses several AWS resources, including Lambda functions and an Amazon API Gateway API. Finally, deploy the Lambda function, API Gateway, and extension: sam deploy --guided. app/model – The model downloaded from Hugging Face.

APIs 104

APIs Accountability Technology Enterprise 104

AWS Machine Learning

NOVEMBER 22, 2022

For example, the BMW Group needed a unified translation solution to help their business units, such as Sales and Manufacturing, use translation technology at scale and remove common mistranslation issues across the enterprise. Using Amazon API Gateway , these features are exposed as one simple /translate API.

APIs 70

APIs Enterprise Accountability industry standards 70

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 93

APIs Metrics Consulting Consulting 93

AWS Machine Learning

NOVEMBER 26, 2023

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied.

Personalization 101

Personalization Customer Experience APIs Entertainment 101

AWS Machine Learning

MAY 19, 2023

At the 2022 AWS re:Invent conference in Las Vegas, we demonstrated “Describe for Me” at the AWS Builders’ Fair, a website which helps the visually impaired understand images through image caption, facial recognition, and text-to-speech, a technology we refer to as “Image to Speech.” It’s also good for search engine optimization (SEO).

APIs 89

APIs Scripts Engineering Best practices 89

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. The sample application used in the preceding architecture is driven by events.

APIs 75

APIs Banking Enterprise Construction 75

AWS Machine Learning

OCTOBER 6, 2022

Six of the top 10 consumer lenders trust Informed’s technology. The Informed API model can be broken down into five functional steps, as shown in the following diagram: image processing, classification, image feature computations, extractions, and stipulation verification rules, before determining the decision. Problem statement.

APIs 71

APIs Banking SaaS Engineering 71

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

AWS Machine Learning

AUGUST 1, 2022

In this post, we demonstrate how to add features to a feature group using the newly released UpdateFeatureGroup API. To update the feature group to add a new feature, we use the new Amazon SageMaker UpdateFeatureGroup API. We ingest the DataFrame into the feature group using the SageMaker SDK FeatureGroup.ingest API.

APIs 83

APIs Engineering Entertainment Healthcare 83

AWS Machine Learning

JANUARY 6, 2023

It provides companies with the intelligence, technology, and human expertise they need to find trusted answers, enabling them to make better decisions more quickly. As the users are interacting with TR’s applications, they generate clickstream events, which are published into Amazon Kinesis Data Streams.

Personalization 66

Personalization APIs Engineering Enterprise 66

AWS Machine Learning

FEBRUARY 14, 2023

The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls. The input event format documentation provides the full input Javascript Object Notation (JSON) input event structure. In Amazon Kendra, you provide document metadata attributes using custom attributes. slot name”.”value”.”interpretedValue”

Chatbots 80

Chatbots APIs Construction Engineering 80

AWS Machine Learning

NOVEMBER 7, 2023

The user’s question is routed through a secure WebSocket API hosted on Amazon API Gateway backed by a AWS Lambda function. After rephrasing, the question is forwarded to Amazon Kendra using the Retrieve API. Documents are transferred to an S3 bucket utilizing the AWS Amplify API.

Enterprise 93

Enterprise APIs Engineering Accountability 93

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. This creates an event trigger that invokes the etl_lambda function. The function extracts the custom classifier model ARN from the S3 event payload and the response of list-document-classifiers call.

APIs 73

APIs Enterprise Engineering Accountability 73

Babelforce

MAY 5, 2020

This modest technology is more universal and easier to use than practically any other piece of call center technology. Top 3 benefits of SMS call center technology How do contact centers offer SMS service? Top 3 benefits of SMS call center technology. The post SMS is the Unsung Hero of Call Center Technology!

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

This modest technology is more universal and easier to use than practically any other piece of call center technology. Top 3 benefits of SMS call center technology How do contact centers offer SMS service? Top 3 benefits of SMS call center technology. The post SMS is the Unsung Hero of Call Center Technology!

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

This modest technology is more universal and easier to use than practically any other piece of call center technology. Top 3 benefits of SMS call center technology How do contact centers offer SMS service? Top 3 benefits of SMS call center technology. The post SMS is the Unsung Hero of Call Center Technology!

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

AWS Machine Learning

OCTOBER 5, 2022

Amazon Fraud Detector relies on specific models with tailored algorithms, enrichments, and feature transformations to detect fraudulent events across multiple use cases. The ATI model is trained using a dataset containing your business’s historical login events. Define the entity, event and event variables, and event label (optional).

Accountability 70

Accountability APIs Metrics Engineering 70

AWS Machine Learning

SEPTEMBER 23, 2022

This solution uses the following AI services, serverless technologies, and managed services to implement a scalable and cost-effective architecture: Amazon Athena – A serverless interactive query service that makes it easy to analyze data in Amazon S3 using standard SQL. Solution overview. Lambda function code. sharp – ^0.30.7: metadata().then(({

APIs 85

APIs Metrics Management Analytics 85

AWS Machine Learning

JUNE 8, 2023

As of this writing, companies of all sizes want to use this technology but need help figuring out where to start. A SageMaker real-time inference endpoint enables fast, scalable deployment of ML models for predicting events. This approach creates a more human-like conversation experience and accommodates several topics.

APIs 73

APIs Chatbots Analytics Contact Center 73

Spearline

JULY 21, 2022

In fact, WebRTC isn’t really a solution, it’s a technology. And, as with any technology, it needs to be employed correctly, updated regularly, and, most importantly, endless WebRTC testing. Put to the test WebRTC is a new, evolving technology. Happy days! Because WebRTC is browser-based, you don’t control the whole tech stack.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

NOVEMBER 22, 2023

Design principles The Security Pillar encompasses the ability of an IDP solution to protect input documents, document processing systems, and output assets, taking advantage of AWS technologies to improve security while processing documents intelligently. This parameter allows you to specify the S3 bucket for storing the output.

APIs 82

APIs Accountability Enterprise Transportation 82

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). Follow this event on Twitter here. The event focuses on helping attendees move forward, better allocate limited resources, or simply get started.

Customer Service 108

Customer Service Contact Center Engineering Education 108

AWS Machine Learning

FEBRUARY 24, 2023

Using an SQS queue for processing Amazon Simple Storage Service (Amazon S3) events helps us control the concurrency of downstream processing (Lambda functions, in this case) and handle the incoming spikes of data. Queuing incoming messages also acts as a buffer storage in case of any failures downstream.

APIs 85

APIs Benchmark Government Analytics 85

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . What is Workflow Automation?

APIs 118

APIs Enterprise Analytics Technology 118

AWS Machine Learning

APRIL 4, 2024

A Lambda function performs the same data transformation operations as the batch ingestion job at the individual record level, and ingests the data into Amazon Personalize using the PutEvents and PutItems APIs. Similarly, you can use filters on reader interaction events, such as excluding articles a reader has already read.

Personalization 79

Personalization APIs Engineering Metrics 79