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3 principles to tackle the emerging debt collection crisis

Talkdesk

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. A debt collection crisis is threatening the financial services industry.

Banking 105
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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. Human: Can it integrate with my CRM? Search string: "Is it fast?

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Best Software for Speech Analytics

JustCall

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Genesys is a speech analytics software that is used for broad market research in public, private sectors, industries, telecommunications, and call centers. CallMiner Eureka. Conclusion.

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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

As in other verticals such as retail, health and finance, the consumer is now at the center of operational design and customer satisfaction is the new and key-performance index. The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M

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What Is CPQ Cloud?

Cincom

Related: Read about Microsoft Dynamics CRM CPQ integration What’s the Difference Between Standard CPQ and Cloud-Based CPQ? By using Cincom Open APIs, customers can extend and integrate other systems as needed. Users interact through a web interface that accesses these cloud services through APIs.

APIs 52
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Simplify access to internal information using Retrieval Augmented Generation and LangChain Agents

AWS Machine Learning

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 94
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What to Look for in a Document Automation Tool

Cincom

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. What Industries Can Benefit Most from Document Automation?