CSM Magazine
DECEMBER 4, 2023
As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).
Monet Software
SEPTEMBER 24, 2020
By taking an agent-centric approach to contact center quality management , regular QA feedback can become an opportunity for growth that agents welcome—one that improves employee satisfaction, morale, retention and yes, employee engagement. Here’s how. #1 1 By the Numbers. QA delivers clear, quantitative feedback agents can build on.
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NobelBiz
APRIL 9, 2024
In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. Table of Contents What is Call Center Compliance and Why is it Important?
CX Global Media
JULY 10, 2019
EXPERT SESSION – Critical Questions to Address to Avoid Speech Analytics Failure. All speech analytic platforms are the same – Myth or Reality. There are similarities among speech analytics platforms, but there are distinct differences. EXPERT SESSION – Creating Coachable Moments Through Speech and Text Analytics.
Momentum Telecom
MARCH 30, 2020
And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. Enter call reporting, such as with Momentum Voice Analytics.
NobelBiz
JUNE 19, 2023
By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. Recognizing agents’ achievements in real time boosts morale, motivation, and overall engagement, leading to sustained high performance.
Call Experts
APRIL 7, 2022
It can monitor employee interactions, gather analytics based on reporting, and improve your HR department’s service goals. Managing change means keeping track of employee morale and constantly upskilling staff to meet the needs of a company. HR Team or Department Defined. The Challenges Faced by HR Pros.
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