Call Journey
JULY 25, 2019
nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market.
AWS Machine Learning
FEBRUARY 13, 2024
In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges.
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TechSee
JUNE 25, 2019
Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification.
Noble Systems
JANUARY 24, 2019
It will provide a base for a new team of QA and software engineers, support technicians, and team leaders. Above all, it was established to bring our industry-leading contact center, workforce engagement and gamification, and analytics solutions to the Eastern European market.
DMG Consulting
APRIL 8, 2024
Predictive analytics is already being applied in several WFM modules to improve volume forecasts, project the likelihood of candidates to be successful in the contact center, anticipate employee attrition risks, and provide inputs for long-term planning and hiring.
UJET
NOVEMBER 3, 2020
Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. AI Streamlines Agent Training.
DMG Consulting
AUGUST 17, 2017
Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Speech analytics. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.
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