Remove Analytics Remove Engineering Remove Gamification Remove Scripts
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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

Each worker then proceeds with the forward and backward pass defined in your training script on each GPU. In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket.

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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. AI Streamlines Agent Training.

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article thumbnail

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. AI Streamlines Agent Training.

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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

At RapportBoost, we changed the outcomes of chat conversations for brands, like Jenny Craig , we supercharge agents with technology and we are not a bot or a chat platform, we are a chat analytics company, we found that that most important metrics for contact centers are those that measure the quality of the conversation and are specific to chat.