ChurnZero

MAY 4, 2023

It hasn’t always been easy, but we’ve diligently documented some of the lessons learned so that we can share these with other SaaS companies aiming to build a customer community. We partnered with Customer Success leaders and marketing teams inside and outside the company to solicit ideas, obtain feedback and gain buy-in.

SaaS 98

SaaS Best practices Gamification Feedback 98

Noble Systems

JUNE 18, 2019

Require perpetual, self-paced learning and continuous feedback. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. Gamification dashboards aggregate performance stats and the most important information in one location.

Gamification 72

Gamification Feedback Enterprise Coaching 72

Fonolo

JANUARY 31, 2023

Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. Because this will be a living document, it’s important to keep track of where this document lives to minimize the chances of your employees using outdated information. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. times greater annual CSAT rates, as well as a 2.4

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

UJET

NOVEMBER 3, 2020

Once an issue is resolved, AI completes tedious administrative tasks such as updating the CRM ticket, providing a survey, or gathering more detailed feedback. Without AI tools, agents have to search through databases, client files, and other resources manually to find answers and important documents. Agent Assist Minimizes AHT.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. times greater annual CSAT rates, as well as a 2.4

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

UJET

NOVEMBER 3, 2020

Once an issue is resolved, AI completes tedious administrative tasks such as updating the CRM ticket, providing a survey, or gathering more detailed feedback. Without AI tools, agents have to search through databases, client files, and other resources manually to find answers and important documents. Agent Assist Minimizes AHT.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

NobelBiz

DECEMBER 14, 2021

It is a metric that assesses how long it takes call center agents to document and finish activities following each client encounter. Customer feedback analysis Why is the ACW a must for Contact Centers? From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center 52

Contact Center call center software Call Center CRM 52

DMG Consulting

APRIL 16, 2019

View this document on the publisher’s website. These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

SmartKarrot

JANUARY 25, 2024

Decreased collaboration and communication, as users struggle to share and exchange information and feedback due to complex tools and processes. together for both internal and external parties Reporting and analytics, which allows users to generate and visualize reports and dashboards that show the project status and performance.

Gamification 10

Gamification Management Scripts Analytics 10

SmartKarrot

JANUARY 25, 2024

Decreased collaboration and communication, as users struggle to share and exchange information and feedback due to complex tools and processes. together for both internal and external parties Reporting and analytics, which allows users to generate and visualize reports and dashboards that show the project status and performance.

Gamification 10

Gamification Management Scripts Analytics 10

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Be open to feedback: Often, it’s your salespeople who come up with the best ideas for how to be more efficient and productive. Don’t make the mistake of allowing this valuable feedback to fall on deaf ears.

Best practices 62

Best practices Sales Call Center Coaching 62

Fonolo

DECEMBER 13, 2022

A business development plan should be a living document, constantly updated with your call center’s objectives, goals, financial information, milestones, and methods to measure progress. Listen to the feedback and take note of the overarching pain points your call center development plan needs to address. .

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135

ChurnZero

JULY 12, 2019

Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. redirecting users to your knowledge base, a video tutorial, or product documentation. Provide Feedback and Reward Users. Reinforce positive behavior and provide feedback.

Accountability 75

Accountability Metrics Education Marketing 75

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

JustCall

MARCH 23, 2023

Call recording – Monitor agents for training and feedback by playing back call recordings. Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

FEBRUARY 5, 2020

Feedbacks on activities can be shared among all and members can learn from them. Integrating it with CRM or the analytics platform will help you manage your customer profile and notify the sales team of any upselling or cross-selling opportunity. Integration with google docs will help you to send documents with just a click.

Education 84

Education CRM Sales Accountability 84

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52

Balto

SEPTEMBER 12, 2023

Harnessing Predictive Analytics for Enhanced CX Utilizing predictive analytics enables you to gain accurate insights about what your customers need and expect from your institution. With data-driven analytics, you can easily identify what customers don’t want.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52