Spearline

MAY 25, 2021

GCF Business Development Manager, Luke Genoyer, and Technical Support Lead, Alain Rodriguez, recently spoke with our team on the Spearline Podcast. As their customer portfolio continued to quickly expand, GCF was created in 2007 as a distinctive brand dedicated to providing international toll-free and local numbers.

Telecommunications 98

Telecommunications Technical Support Healthcare Analytics 98

Call Experts

JULY 27, 2023

In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction. How the Customer Service Call Center has Impacted Business. Critical Metrics for Customer Service Call Center Success.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Global Response

FEBRUARY 13, 2022

Some of the main services a call center may offer includes: Provides (potentially 24/7) customer service by phone. Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. Looking for field support or store support?

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. Do I need a BPO call center? Many companies, from massive global corporations to small startups, could benefit from a BPO call center.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Blueship Call Center

MARCH 31, 2023

Many small business owners believe that to outsource their contact centers, you must be a major corporate conglomerate, but this is untrue. To create a productive plan to expand your business, this guide will cover all you need to know about outsourcing your contact centers. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

JustCall

NOVEMBER 23, 2022

These can be: Technical support calls Lottery scams False charity institutions Bank fraud calls Insurance and healthcare scams Fake customer calls Debt scams Password and information requests. Before adding a number to an app call center blacklist, ask yourself a few questions. How to Create a Call Center Blacklist.

Call Center 52

Call Center Call Logging Technical Support Government 52

Blueship Call Center

JUNE 21, 2023

You may have access to technologies that will enable you to analyse data, spot patterns and trends, and come to wise conclusions by outsourcing back office support services. For instance, data analytics technologies can assist in locating opportunities for cost reductions or performance enhancement.

outsourcing 63

outsourcing Finance Government Customer Care 63

JustCall

MARCH 23, 2023

A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. What is Multi-level IVR?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. We also partner with the user research and support team. ” .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations.

Automotive 41

Automotive Management Enterprise B2B 41