3 Tactics to Level Up Your Call Center Coaching With Speech Analytics
SharpenCX
MARCH 25, 2021
As customer service leaders continue to embrace the life where agents can work from where they’re most comfortable, new challenges catapult to the top of priority lists. Gartner research shows in two years, nearly nine in 10 leaders think 20-80% of the customer service workforce will still work from home.
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