JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. In this blog post, we will explore how to streamline call follow-up with automated processes. With analytics, this process becomes more powerful.

CRM 52

CRM Call Center Call Logging Sales 52

JustCall

DECEMBER 15, 2020

So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. What is Call Center Software? Call Analytics and Reports.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Cincom

OCTOBER 14, 2020

For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Won’t my network monitoring tools alert me to any issues? Pinpoint failures, identify patterns, and share information using our detailed call logs.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

aircall

MAY 24, 2018

The Oakland-based startup is already making waves in the flatbed shipping world with a freight rate estimator tool that is literally getting smarter by the minute. As a company that relies on analytics as a competitive edge, our phone system wasn’t giving us nearly enough data to work with,” Archit remembered. “By Taking a Detour.

Interactive Voice Response 59

Interactive Voice Response Call Logging Construction Analytics 59

aircall

DECEMBER 7, 2022

Having access to a diverse library of integrations means that you can manage several tasks from one dashboard, letting you carry on with making calls. Entry-Level Features: Android and iOS app, unlimited calls in the U.S. and Canada, voicemail-to-text, call log reports, team messaging. Automation. per user per month.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

aircall

MAY 21, 2021

Today, innovation requires leveraging digital tools and relying more heavily on digital processes. What’s more, your customers also expect to interact with your company via digital tools and channels. It’s up to your company to fulfill those needs by adapting your tools and workflows to meet your customers where they’re at.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

SmartKarrot

MAY 14, 2023

The solution is through the addition of an intelligence layer… yes, that’s right and several virtual calling platforms such as Zoom and Microsoft (MS) Teams are offering the option of adding a free intelligence layer to calls so you can take them to a whole new level. So let’s dig it! It’s the hub for teamwork in Office 365.

Call Logging 10

Call Logging Analytics B2B Sales 10

JustCall

JULY 25, 2019

This creates a gap, that can be only filled with a sales automation tool like predictive dialer. For a much faster, reliable and efficient outbound calling solution, predictive dialer is a good choice. If you are serious about the growth of your business, you have to break the mold of traditional outbound calling.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. This blog will also show which tools you can use to help your business provide best-in-class customer experience! Below are some practical use cases: 1.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

Talkdesk

NOVEMBER 6, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home.

Sales 8

Sales Call Logging Construction Coaching 8

JustCall

AUGUST 18, 2021

Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Click to Call/Text: Get a website click-to-call button to make it easier for customers to contact you. Book a demo call with our experts.

virtual call center 98

virtual call center Education Call Logging Call Center 98

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Before we jump into the tools, a brief background on Avoxi. The Avoxi tool is ideal for organizations having anywhere between 51 to 1000 employees. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. When browsing for an efficient tool, people look for key parameters such as ease of use, time-saving ability, lead qualification features, training and meetings, and so on.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

APRIL 19, 2021

CRMs are essential tools for modern businesses. A voice ecosystem is an interconnected system of digital tools that seamlessly work together with a cloud-based phone system, so that sales and support agents can leverage any tool they need from a central source. Syncs data across all business tools.

CRM 62

CRM voip APIs Call Logging 62

JustCall

APRIL 3, 2023

That’s exactly what this blog can help you with. JustCall: A Quick Overview JustCall is a contact center software that empowers customer-facing teams to connect with customers via calls and text messages. Step 9: Click on the text and call icon to view the dial pad, call log, history, and Chatbox.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

APRIL 5, 2023

Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. Further, advanced features like concurrent calling, call monitoring, whispering, and barging will help managers coach every individual to play to their strengths (you can even invest in an AI agent coach for the add-on service).

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 88

Contact Center Scripts Interactive Voice Response contact center solutions 88

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. International calling. Call recording. Call analytics. Cold/warm call transfer. You deploy new tools or technology to upgrade processes. But, how much does it cost to get a business phone line?

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. World of Integrations JustCall offers integrations with 100+ CRMs , helpdesks, collaboration platforms, and productivity tools. User Interface Comparison The user interface is the first point of contact between the user and the application.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

APRIL 12, 2021

Here are 5 reasons why a CRM is such a valuable tool for businesses: . It’s also a great tool for cross-selling and upselling. What’s more, a CRM is a collaborative tool. A CRM phone integration with VoIP phone systems to automate call logging and centralize voice features, like call recording and voicemail. .

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

AUGUST 16, 2021

CCaaS has replaced on-premise call centers, and only for the better. CCaaS platforms remove the need for multiple tools for creating multiple customer touchpoints. Traditional call centers with fixed phone lines, use different communication tools for catering to customer queries. How Does CCaaS Work. Now, here's the deal!

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

aircall

AUGUST 12, 2022

Using cloud-based phone systems and HR software can eliminate bias by sourcing and assessing candidates by using data-driven analytics and digital, cognitive tools to prevent possible misjudgments caused by bias or false logic. These tools save them hours of time by eliminating manual note-taking and time-staking processes.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

JustCall

SEPTEMBER 16, 2019

Cloud telephony is the most important tool in the sales communication arsenal of a rep. Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

aircall

AUGUST 13, 2021

You get so much more with VoIP than conventional voice calls. VoIP’s versatility and multi-functional capabilities allow users to multitask communications using various tools simultaneously. Suppose you’re returning a call. Unlimited concurrent calls. Parallel calling. Call recording and playback.

voip 62

voip Interactive Voice Response APIs Call Center 62

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip APIs CRM Enterprise 52

JustCall

MAY 28, 2020

Cloud telephony is the most important tool in the customer relationship arsenal of a call center agent. With multiple active calls at any instant, agents will be able to handle more prospects. The first thing your agent does before making a call is to pull out customer details from the CRM. Call Analytics.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

JANUARY 2, 2020

We have created an integration page (marketplace) that will give users an option to quickly integrate with any of the CRM, Helpdesk, Marketing automation and other available tools. Access Call Logs and Voicemails. Better Call Tracking with New Dashboard Widgets: We upgraded the JustCall dashboard with some new analytics widgets.

CRM 52

CRM Analytics Surveys Accountability 52

aircall

MAY 3, 2021

With the goal of improving productivity, a CTI integration is primarily used in call centers or contact centers. It’s a valuable tool that enables sales and support teams to make and receive phone calls using a desktop, laptop, or mobile phone. Third-party CTI systems work much the same way for incoming and outbound calls.

voip 62

voip Interactive Voice Response CRM Call Center 62

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Leading Technologies for Workforce Management in Call Centers. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. Quick response of call center agents matters much to satisfy the customers.

call center workforce 54

call center workforce Call Center Technology Management 54

aircall

MAY 19, 2017

Boosting sales productivity is a matter of enhancing both the salespeople’s performance and the tools at their disposal. Taking productivity shortcuts (click-to-dial, call logging, etc.). Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

JANUARY 19, 2021

A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company. Call logging.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. The must-have tools to stack. Call Monitoring and Analytics: With cloud telephony, calling is just a click away, and monitoring becomes so easy.

Finance 59

Finance CRM Accountability Sales 59

aircall

MAY 19, 2017

Boosting sales productivity is a matter of enhancing both the salespeople’s performance and the tools at their disposal. Taking productivity shortcuts (click-to-dial, call logging, etc.). Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 48

Sales Call Logging CRM Metrics 48

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. As these tools remove the manual work and increase the productivity of sales reps.

Outbound sales 56

Outbound sales CRM Scripts Sales 56