Natalie Petouhof

SEPTEMBER 1, 2015

last year, Salesforce launched Analytics Cloud, powered by the Wave Platform, to reimagine the entire analytics process end-to-end, and empower business users to explore any data and uncover new insights on any device. And earlier this year, Salesforce expanded its Analytics Cloud portfolio with Wave Analytics Apps.

Analytics 63

Analytics Average Handle Time Call Logging Best practices 63

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. This lets you tailor your customer interactions to each caller, providing a better, more personalized experience overall. For Support. For Support.

CRM 71

CRM Customer Experience Call Logging voip 71

Hodusoft

FEBRUARY 8, 2023

A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters. Call recording Call recording is a feature that allows businesses to record and store calls for later use.

CRM 52

CRM Call Logging Analytics Personalization 52

aircall

AUGUST 12, 2022

It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out. Call extensions. Call tagging.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

aircall

APRIL 19, 2021

It feels good to have an interesting, enjoyable conversation with another person. Allows you to create customized dashboards to evaluate metrics and KPIs using analytical reports. Enable customized call center reporting via dashboard analytics based on real-time data. Personalize interactions with prospects and customers.

CRM 62

CRM voip APIs Call Logging 62

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. If you have specific call logging, call recording, and call routing Avoxi is a good choice. Alt-Text: Aircall Analytics. Aircall Overview.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MAY 28, 2020

With this integration on JustCall, all the call activities, customer conversations, texts, voicemails, and recordings automatically get logged under respective contacts and deals. . Agents can offer a personalized experience to customers keeping in mind the current events. Call Analytics.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

aircall

MAY 3, 2021

CTI integrations automatically log all inbound and outbound calls directly in the CRM system and record them in the customer’s contact record. Call center managers have access to dashboard analytics that provide useful insight into call center activity. to provide personalized service. Automate reporting.

voip 62

voip Interactive Voice Response CRM Call Center 62

JustCall

JANUARY 2, 2020

Access Call Logs and Voicemails. Better Call Tracking with New Dashboard Widgets: We upgraded the JustCall dashboard with some new analytics widgets. These widgets improved the call tracking and analytics capability of JustCall. New widgets available in the JustCall dashboard: Team and Number Analytics.

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

APRIL 5, 2023

Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. Further, advanced features like concurrent calling, call monitoring, whispering, and barging will help managers coach every individual to play to their strengths (you can even invest in an AI agent coach for the add-on service).

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

JULY 16, 2020

Virtual call center: Easily manage international clients in one place sitting anywhere in the world. Get a Caller ID : Mask all your calls with a caller ID. Advertise better : Reach out to customers with personalized messages based on their localized interests, past purchases. Why use JustCall for your Newark local number?

virtual call center 52

virtual call center Interactive Voice Response Call Logging voip 52

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel. Why a Cloud Phone System Creates Support Autonomy.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. For starters, all customers get personalized onboarding that helps them make optimum use of available resources and plan out the telephony infrastructure accordingly. Powerful Reporting When it comes to reporting and analytics , JustCall is an undefeated powerhouse.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Call recording – Record and monitor agent calls to improve quality and performance.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). The shortcut doesn’t depreciate quality or the personal touch of their work, it simply eliminates effort expended on a thankless and repetitive task, freeing up salespeople to work their magic on other matters. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

JustCall

AUGUST 7, 2020

Virtual call center: Easily manage international clients in one place while operating from anywhere in the world. Advertise better : Reach out to customers with personalized messages based on their localized interests, past purchases. In this way, agents can route calls to teammates while they are not at their desks or traveling.

virtual call center 52

virtual call center Real estate Interactive Voice Response Call Logging 52

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip APIs CRM Enterprise 52

aircall

MAY 21, 2021

Sales and support reps will be able to customize solutions, personalize interactions , and strengthen your relationship with customers—all of which lead to a better customer experience. Personalized interactions. Leverage cloud phone system features to respond more quickly to customer calls to cut down on wait times and callbacks.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Are you looking for the best VoIP alternative? You’ve come to the right place.

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

AUGUST 23, 2022

Softphones are computer-based phone systems that allow users to make and receive phone calls over the internet. In this blog, we will discuss everything that you need to know about softphones. A softphone is software that lets people use a computer or phone to make phone calls over the internet. What is a Softphone?

voip 52

voip CRM Transportation Call Logging 52

Talkdesk

MAY 17, 2016

Our first Predictive Customer Analytics application, Customer Sentiment Score, gives call center managers a 360 degree view of customer happiness based on inputs from the customer, the agent and other external factors. For more information on our rapidly evolving product offering, visit our blog. SMS is available in closed beta.

APIs 40

APIs Call Logging call center software Call Center 40

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. It comes up with such predictions based on the patterns observed in the previous calls.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). The shortcut doesn’t depreciate quality or the personal touch of their work, it simply eliminates effort expended on a thankless and repetitive task, freeing up salespeople to work their magic on other matters. Automatic call logging.

Sales 48

Sales Call Logging CRM Metrics 48

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. Call Monitoring and Analytics: With cloud telephony, calling is just a click away, and monitoring becomes so easy. Email Analytics. What is a tech stack?

Finance 59

Finance CRM Accountability Sales 59

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Leading Technologies for Workforce Management in Call Centers. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. Call logs are automatically entered into the CRM itself. Artificial Intelligence.

call center workforce 54

call center workforce Call Center Technology Management 54

Tenfold - Contact Center Blog

JULY 9, 2018

A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI. By deploying reliable call center analytics software, performance-based results can be accurately measured. Reducing the number of abandoned calls improves a contact center’s ASA score.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

Talkdesk

NOVEMBER 6, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home.

Sales 8

Sales Call Logging Construction Coaching 8

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 96

Contact Center Scripts Interactive Voice Response contact center solutions 96