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How Big Data Analytics Is Gold for Call Centers?

Etech GS

Text data analytics : Call center is something of a misnomer as consumers now interact with companies via social media, email, messaging apps, and more. Text analytics programs can evaluate all those forms of communication, looking for themes and potential issues. The data gathered through the call center makes this easier.

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Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

AWS Machine Learning

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. The following screenshot shows our results.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

Furthermore, the integration of digital technologies, including artificial intelligence, blockchain, and big data, augments these ESG capabilities. The dynamic nature of ESG metrics and their multifaceted relationship with CFP necessitates a detailed and layered analytical approach.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. As a baseline, we used the model that won our NFL Big Data Bowl competition on Kaggle.

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­­Speed ML development using SageMaker Feature Store and Apache Iceberg offline store compaction

AWS Machine Learning

Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Table formats provide a way to abstract data files as a table. Apache Iceberg is an open table format for very large analytic datasets.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare. Limiting the available data sources to protect privacy negatively affects result accuracy and, ultimately, the quality of patient care.