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How Big Data Analytics Is Gold for Call Centers?

Etech GS

. • Quality control : Every call center has metrics related to customer service and the engagement experience. The data gathered through the call center makes this easier. Also, all this data is prime material for training new agents, and better-trained agents mean improved customer metrics. The Process of Using Big Data.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

Furthermore, the integration of digital technologies, including artificial intelligence, blockchain, and big data, augments these ESG capabilities. The dynamic nature of ESG metrics and their multifaceted relationship with CFP necessitates a detailed and layered analytical approach.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare. Limiting the available data sources to protect privacy negatively affects result accuracy and, ultimately, the quality of patient care.

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­­Speed ML development using SageMaker Feature Store and Apache Iceberg offline store compaction

AWS Machine Learning

SageMaker Feature Store automatically builds an AWS Glue Data Catalog during feature group creation. Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Table formats provide a way to abstract data files as a table.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Is it possible to achieve churn reduction? and Now What?’

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Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

AWS Machine Learning

In the document enrichment phase, we perform enrichment functions on healthcare-related documents to draw valuable insights. Similarly, we can use the Amazon Comprehend Medical InferRxNorm API to identify medications and the InferSNOMEDCT API to detect medical entities within healthcare-related insurance documents. Enrichment phase.