Analytics APIs Big data Sales 
DMG Consulting
MAY 26, 2020
2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.
Talkdesk
JANUARY 16, 2018
If your sales and customer service reps know what works before they answer or make a call, they’ll be much better equipped to overcome objections, qualify prospective leads, diffuse churn-inducing issues and become considerably more effective on the job. Everybody knows that. What do they like, want, need or hate?
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Talkdesk
JANUARY 16, 2018
If your sales and customer service reps know what works before they answer or make a call, they’ll be much better equipped to overcome objections, qualify prospective leads, diffuse churn-inducing issues and become considerably more effective on the job. Everybody knows that. What do they like, want, need or hate?
Hodusoft
AUGUST 30, 2022
Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers.
DMG Consulting
DECEMBER 10, 2018
The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). This means higher sales rates, larger collections and much improved customer service. Learn more at www.dmgconsult.com.
AWS Machine Learning
FEBRUARY 13, 2024
For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. His expertise spans a broad spectrum, encompassing scalable architectures, distributed computing, big data analytics, micro services and cloud infrastructures for organizations.
Natalie Petouhof
MAY 27, 2016
Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Natalie’s completed and published research and soon to be published content! Customer Experience IOT in the Automotive Industry-Upcoming. **.
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